Contact Details
Name:ANNE CHERLENE ACERVIDA
Home Address:SAN JUAN EVANGELISTA ST GOA CAMARINES SUR
Cell Phone:-
Home Phone:-
Email: -
Profile
Strong written and conversational English communication skills
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Skills Summary
Able to manage the thing in a very proper way to ensure smooth and productive functioning of any project or activity within time and limited resources.
Able to instruct others to arrange activities.
Provided training to the subordinates to plan and work productively.
Always praised by the employers for best coordination.
Calculated figures, such as labor and materials amounts, manufacturing costs, and wages, using pricing schedules, adding machine, and calculator
Examined documents, materials, and products, and monitored work processes for completeness, accuracy, and conformance to standards and specifications
Provided services demanded by the employers and customers.
Career History
EPERFORMAX CONTACT CENTER
JUNE 2007 – FEB 2008
WEB MINER/DATA ENCODER
We research about the whole company profile of a particular company to generate our leads.
Technology used: Modern
HINDUJA-
SONY TECHNICAL SUPPORT SPECIALIST
We deal with customers issue regarding their Sony Tv products.
We are also responsible in creating their tickets.
TELETECH CARE MANAGEMENT PHILS INC.
Tier 2 / Complaints /ATL
Date: 2010 - 2015
Manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and expected to adhere to all company policies and procedures. Team Oriented, Outgoing & focused, passionate and motivated. We also cater customers billing and activation issues Reporting to Australian managers
Home Based Jobs Experience
Marketing On Web Pty Ltd
Date:-
Worked as a website administrator of 3 websites. Handled incoming calls, order processing, payment processing as well as doing the follow ups for customers orders through chat and phone.
Date Capital LLC
Date:2016
Worked as a virtual assistant of the company managing inbound and outbound calls of the customers inquiring about a pre foreclosed property with a little sales on the side
1000 Calls A day
Worked as an appointment setter for real estate firm
Phone Animal
Worked as a LEAD VIRTUAL ASSISTANT where in my duty is to monitor the VA’s who are doing circle prospecting for a real estate firm in the USA.
Technology used: Modern
PERSONAL INFO:
Height:
5'4
Weight:
125 lbs
Complexion:
Fair
Marital Status:
Single
Gender:
Female
Nationality:
Philippines
Availability:
IMMEDIATE
Education
1. BS Nursing
La Consolacion College Manila
Completed:-