Annastasia Nnando

Sales & Cold Calling Portfolio Annastasia Nnando Email:-LinkedIn: linkedin.com/in/annastasia-n Professional Summary Results-driven Sales Representative & Cold Calling Specialist with 1-2 years of experience in cold calling, lead generation, and appointment setting. Skilled at building rapport, handling objections, and driving sales conversions. Skilled in CRM management, follow-ups, and maintaining high call efficiency. Proven track record of exceeding call quotas and booking quality appointments to support business growth. ✅ Cold Calling & Outbound Sales ✅ Lead Generation & Prospecting ✅ Appointment Setting ✅ Objection Handling & Persuasive Communication ✅ CRM Management (HubSpot, Salesforce, GoHighLevel) ✅ Sales Outreach & Follow-Ups ✅ Call Scripting & Sales Copywriting ✅ Data Entry & Lead Tracking Core Skills & Expertise Professional Experience Cold Caller | ROYT (Remote, Part-time) June 2024 – December 2024 - Made 50+ cold calls daily to potential clients, educating them on services and closing sales opportunities.​ - Maintained a 95% customer satisfaction score by delivering clear and persuasive sales pitches.​ - Documented customer pain points to refine sales strategies and improve conversion rates.​ - Coordinated with the sales team to optimize lead nurturing processes. Appointment Setter | Bright Health (Remote, Part-time) August 2023 – February 2024 - Handled high-volume outbound calls, generating qualified leads and initiating client relationships.​ - Booked appointments for sales reps, contributing to a 20% increase in client acquisitions.​ - Used persuasive communication techniques to engage prospects and overcome objections.​ - Managed and updated CRM data, ensuring accurate lead tracking.​ - Achieved a 15% appointment booking rate, surpassing targets. Sales Support Representative | Digital Witch Support Community (Lagos, Nigeria) July 2022 – February 2023 - Assisted in outbound sales campaigns, generating new business opportunities through targeted outreach.​ - Conducted initial sales calls to assess customer needs and introduce company services.​ - Strengthened customer relationships through follow-up calls, improving retention rates.​ - Provided administrative support to the sales team, including data entry and lead tracking.​ - Helped refine cold calling scripts, leading to a 10% improvement in conversion rates. Case Study: Improving Appointment Booking Rates - Challenge: The team struggled with low appointment booking rates due to customer hesitancy and lack of engagement. - Solution: Developed a structured call script, improved follow-up processes, and used objection-handling techniques. - Result: Increased appointment booking rate by 15% and helped drive a 20% growth in client acquisitions. Sales Progress (July - December 2024) Below is a graphical representation of sales progress over the last six months, including calls made, appointments booked, and conversion rates: Sample Cold Calling Script - Introduction: Hi John, this is Annastasia from ROYT. I hope you are doing well! I am reaching out because we help renters find high-quality homes in the US. Are you currently looking for a rental property? - Value Proposition: Great! We specialize in apartments, vacation rentals, furnished homes, etc, and have several properties available that match different budgets and preferences. I would love to learn more about what you are looking for. Do you have any specific requirements, such as location, budget, or amenities? - Handling Objections: ●​ “I’m not looking to rent right now.” → No problem! Would you be open to receiving a list of available properties in case something catches your eye later? ●​ “I already have a place in mind.” → That’s great! If things don’t work out, we offer flexible rental options and competitive pricing. Would it be helpful to compare? ●​ “I’m not sure what I want yet.” → That’s totally understandable! I can send over a few listings that fit different styles and budgets. Would that be helpful? - Engagement: I would love to send you details on a few properties that might be a great fit. Can I email or text you a shortlist? Also, would you be available for a quick tour of one of our most popular homes this week? - Closing: Perfect! I will send over the details right away. If you have any questions, feel free to reach out. Looking forward to helping you find the perfect home! Sales Tools & Technology - CRM Platforms: HubSpot, Salesforce, GoHighLevel - Dialers: Mojo Dialer, CallTools - Sales Outreach: LinkedIn Sales Navigator, Apollo.io Training & Certifications - Cold Calling Mastery – Coursera - Customer Service & Sales Fundamentals – LinkedIn - CRM & Sales Pipeline Management – LinkedIn