ANNASTACIA NDUMI
Executive Assistant
Executive Assistant with over 10 years of experience supporting senior leaders in fastpaced, service-driven and international environments. Strong background in executive
administration, calendar and travel coordination, stakeholder engagement, training
coordination, and office operations. Proven ability to manage competing priorities,
streamline administrative processes, and maintain high standards of professionalism and
confidentiality. Adept at supporting executives to operate efficiently and focus on
strategic goals.
Experience
Jun 2024 - Date
Ali &SugowAdvocates
Front Office Manager
Serve as the primary point of contact for clients and visitors, ensuring a
professional, welcoming, and confidential office environment.
Screen visitors, receive clients, coordinate schedules, and facilitate efficient
communication between Partners, client-facing teams, and clients.
Support Partners by managing calendars, coordinating meetings, diarizing key
Education
2019
Train the Trainer Course
Emirates Aviation College
2001 - 2004
Kenya Certificate of Secondary
Education
St. Angela's Girls High School
1993 - 2000
Kenya Certificate of Primary
Education
Kilalani Primary School
Core Skills
Executive Calender & Email
Management
Travel logistics and Coordination
Stakeholder & Partner Engagement
Meeting & Event Support
CRM & Database Management
(Airtable, Hubspot, Google
Workspace)
Project Coordination & Deadline
Tracking
Professional Communication
Tools: MS Office, Google Suite,
Slack, Airtable
Airport & Airline Operations Skills
Customer Service
Property Management
Office Administration
dates (filings, court dates, deadlines), taking messages, and drafting
correspondence.
Oversee daily office operations, including supervision of cleaning services, office
orderliness, noise control, and liaison with building management.
Monitor office supplies, coordinate procurement, and manage petty cash, including
payments, record-keeping, and advance funding requests.
Manage office phone access and ensure secure handling of office assets.
Handle document management by stamping, scanning, securely filing, escalating
urgent correspondence, and coordinating timely dispatch and deliveries.
Maintain strict confidentiality of client information, documents, and office
communications at all times.
Conduct general staff orientation and provide basic First Aid awareness support.
Jan 2024 - May 2024
Together AsOne
Team Leader
Recruited talented individuals aligned with Together As One’s mission and values.
Developed and implemented comprehensive training programs to onboard new
team members effectively.
Mentored team members to support their professional growth and professional
development.
Monitored individual and team performance, providing regular feedback and
operational support.
Implemented strategies to retain top talent and improve employee satisfaction.
Organised work schedules and assignments to optimise productivity and
operational efficiency.
Communicated organisational goals and objectives clearly to team members.
Delegated tasks appropriately based on team members’ skills and strengths.
Dec 2021 - Dec 2023
Minjoja Homes
Accommodation Supervisor
Recruited qualified and suitable individuals aligned with housekeeping, front desk,
and marketing management roles.
Created onboarding training programs for new employees, including housekeeping
procedures and check-in/check-out processes.
Prepared training and learning materials, such as bedding demonstrations, to
illustrate proper bed-making standards.
Delivered role-specific training to new staff on accommodation and property
management practices.
Mentored team members to support their professional growth and development.
Conducted performance assessments to evaluate task execution and identify skill
or knowledge gaps.
Monitored project progress closely, identified potential issues, and implemented
effective solutions.
Certifications
Executive Assistant Training - Alison (0nline)
Becoming a paralegal - Alison
Care Certificate (15 standards) – Care demy
Train the Trainer –Emirates Aviation College
Micro soft Excel 2013 – Emirates Aviation
College
First Aid Training – Emirates Group Medical
Training
DCS Check–in Mode Training - Sharjah
Aviation Services
ComputerStudy andIT Skills - Petann
Institute
Referees
Available upon request
Apr - Nov 2021
Laboratory &AlliedLimited
Front Office Assistant
Greeted and welcomed visitors/clients, directing them to the appropriate person.
Maintained a tidy and safe reception area, ensuring functional air conditioning.
Checked conference rooms daily, ensuring operational hardware and readiness for
the next meeting.
Implemented office security measures, including monitoring visitors and issuing
passes.
Documented, tracked, and resolved issues in a timely manner.
Managed communication with cleaners, security personnel, and tracked deliveries.
Handled receipt, documentation, and dispatch of cheques to clients.
Assisted with clerical duties, such as data entry, photocopying, transcribing, and
faxing.
Provided reception coverage when team members were absent.
Apr 2014 - Sep 2020
Emirates Airline
Administrator
Ensuredadministrative tasks adhere to department procedures, standards, and policies.
Supported coordination of administration material, mail, and equipment for department
activities.
Provided systems support in licensing, record management, and database maintenance.
Handled customer and employee requests promptly, seeking feedback for improved
service.
Processed transactions accurately, including auditing and reconciliation of corporate
expenses.
Managed supplies, fixtures, and facilities utilization to ensure safe operations.
Conducted briefings and training for new joiners, compiling necessary materials and
equipment.
Oct 2010 - Jun 2012
Emirates Airline
Cabin Service Assistant
Performed inventory control function, confirming products are loaded in the correct
quantities to ensure on-board facilities can be correctly serviced.
Checked Shower Spa and lavatory cleanliness prior to passenger boarding, placing
appropriate amenity items to prepare for passenger use.
Promptly and hygienically cleaned the Shower Spas after every customer use with
appropriate cleaning materials, using the CSA Checklist.
Personalised the Shower Spa for each customer at the allocated time from the
Shower Spa Reservations System.
Maintained a clean and safe working environment by conducting cabin tidy duties in
all passenger cabins and social areas.
Jul 2008 - Aug 2010
Sharjah AviationServices
Customer Service Agent
Guided passenger, performed passenger check-in at the counters, issued boarding
pass, seat selection and ensured airline regulations regarding size/weights are
complied with. Boarded passenger’s to the aircraft through boarding gates and
monitored hand luggage with the commitment of delivering high quality Customer
Services. Provided a comprehensive service to the passengers who required special
attention. Offered excellent customer service skills and a problem solving attitude
at all times. Kept records of left behind baggage’s, misconnections, deportees,
inadmissible passenger
Jun 2007 - Jul 2008
Taj Palace 5*Hotel
Hostess
Provided exceptional customer service as the first point of contact, ensuring guests'
needs were met throughout their stay.
Greeted and checked guests for reservations, guiding them to their tables.
Managed crowded periods by ensuring guest comfort and keeping them informed
about waiting times.
Organized seating arrangements to maintain a balanced load and efficient service.
Assisted in cleaning and clearing tables during busy periods to ensure a smooth flow
of service.
Maintained a welcoming and hospitable atmosphere for guests at all times.
