Annastacia Anosike
Lagos, Nigeria
Professional Summary
Empathetic and results-driven Customer Care Representative with a strong track record of
delivering exceptional support via phone, text, and email. Adept at responding to customer
inquiries with patience, clarity, and personalized solutions, ensuring a positive experience for
every client—including vulnerable and elderly populations. Proficient in CRM tools such as
HubSpot and Zoho, with a keen ability to manage and track support interactions efficiently.
Experienced in using Notion, Trello, and ClickUp for project and task management,
contributing to a well-organized and collaborative workflow. Recognized for upholding high
standards of quality, professionalism, punctuality, and behavior in all customer-facing roles.
Professional Experience
Customer Care Representative
Freelancer | Remote
January 2023 – Present
Handled customer interactions via phone, email, and live chat using CRM tools.
Delivered timely and effective customer support, resolving issues and answering
inquiries.
Maintained high satisfaction ratings through excellent communication and support.
Executive & Administrative Virtual Assistant
Freelancer | Remote
January 2023 – Present
● Provided high-level administrative support including email inbox management,
calendar scheduling, and data entry.
● Managed complex calendars, meetings, and travel arrangements for executives.
● Utilized Google Workspace, Trello, and Canva to organize tasks and streamline
workflows.
● Conducted lead generation and market research to identify business opportunities.
Social Media and Community Engagement Manager
Moms in Project Management (MiPM)
May 2025 – Present
● Develop and implement strategies to enhance MiPM’s presence across multiple
social media platforms (Instagram, LinkedIn, Facebook, etc.).
● Create engaging, relevant, and on-brand content to grow and interact with the online
community.
● Foster strong relationships with the MiPM audience by responding to inquiries,
comments, and messages in a timely and professional manner.
● Promote active participation in MiPM programs, events, and initiatives to drive
community aligns.engagement.
Collaborate closely with team members to ensure social media efforts align with
organizational goals and ongoing camp
Education
Madonna University, Okija, Nigeria
Bachelor of Science in Mass Communication
August 2017
Skills
Email & Calendar Management – Efficient scheduling and organization
Customer Support – Proficient in handling interactions across multiple platforms
Social Media Management – Content creation and engagement on Instagram,
LinkedIn, Facebook
Lead Generation & Market Research – Identifying potential clients and trends
Tools – Google Workspace, Microsoft Office Suite, Trello, Asana, Notion, ClickUp
Data Entry & Admin Support – Accuracy and attention to detail
Communication & Problem-Solving – Strong interpersonal skills
Certifications
ALX Certified Virtual Assistant – Issued: 2024 by ALX Africa
Virtual Assistant Stimulation Program (VASP) – Issued: February 2025
Wing Assistant Data Entry Certificate – Issued: 2024
