Annaluna Del Carmen

ANNALUNA DEL CARMEN EXECUTIVE VIRTUAL PROFESSIONAL EXPERIENCED CSR (HEALTHCARE) INTAKE REPRESENTATIVE CONTACT � - (§) •- 0 live:.cid.787f36377a37ece5 SKILLS • Time management and organization • Adaptability and flexibility Customer service and relations • Problem SoMng and Creativity Keyboarding skills: 60+ words per minute TOOLS EXPERTISE • Google Calendar • Canva • • • • Microsoft Outlook Slack/ Microsoft Teams CQM Time Doctor Hubspot Asana ABOUT ME I am a qualified and virtual professional with years of experience in providing high-level support and coordination for the high-net­ worth company. Have s trong creative and analytical skills. Team player with an eye for detail. I am dedicated and detail-oriented customer service representative with 11 years BPO experience. EDUCATION BACHELOR OF ARTS UNIVERSITY OF PERPETUAL HELP- SECONDARY SCHOOL DAVIDVILLE ACADEMY- PRIMARY SCHOOL DAVIDVILLE ACADEMY 1998 • 2004 WORK EXPERIENCE INTAKE REPRESENTATIVE TACTICAL BACK OFFICE· THERAPY SUPPLY HOUSE June 2024 • JANUARY 2025 Manage patient records, ensuring accuracy, confidentiality, and compliance with regulations. Trans.cribe medical documents, notes, and correspondence precisely and in a timely manner. Handle patient inquiries and messages professionally and promptty. Organize and prioritize patient and lab-related communications. Assist in order management , including medical supplies, prescriptions, and equipment. Efficiently manage emails, create filters, and automate email processes for optimal i productiv ty. Working independently and efficiently in a remote setting. EXECUTIVE VIRTUAL PROFESSIONAL EXCESS TELcCOM • ON BOARDING ASSOCIATE February 2023 • JUNE 2024 Work closely with various processe� including but not limited to, Agent Onboarding and Operations Assurance. I am responsible for ensuring onboarding steps as well as agent support tickets are reviewed and completed with accuracy in a timely and i effic ent manner. Supported Excess Telecom's enrollment partners with the support they need to i maintain Excess' ongoing sales operat ons.. Responsible also for accurately and efficiently entering data into company database systems. I can process 100+ of onboarding agents with less to no mistakes. CALL CENTER CUSTOMER SERVICE REPRESENTATIVE TASKUS • DOORDASH January 2022 • January 2023 Comprehensive assistance to doordash drivers and customers. Order follow-up. Review of documents suitability and file control. Responsible in making manual payments for i i any d screpancies. I can assist dual to triple customers at a time w th efficiency. I atways hit and exceeded the target of handing 60 customers a day.