Annalie Andaya

I have a diverse work experience background, starting as a Customer Service Representative in Healthcare Accounts where I handled insurance verification, claims processing, billing inquiries, patient support, and maintained communication with stakeholders. Later, I worked as a Community Development Facilitator, focusing on community assessment, program development, resource coordination, advocacy, and collaboration. I also worked as a Virtual Assistant in Healthcare Accounts, handling administrative tasks, patient interaction, data management, and project coordination. Additionally, I have experience as a Part-Time Online ESL Tutor, focusing on lesson planning, interactive teaching, feedback, and assessment, developing strong teaching and communication skills. Currently, I work as an Administrative Assistant in a Real Estate Company, managing office tasks, client interaction, data entry, and providing support to the team. Skills that I acquired include, customer service, communication and confidentiality, organizational skills, data analysis, attention to detail, and multi tasking. I am proficient in various tools and software, including CRM systems such as eCW, Lofty, and salespipe, project management tools such as Hubstaff, and Timedoctor, communication tools, like, Ringcentral, Zoom, Skype, Google Meet, and Microsoft Teams, as well as Virtual Classrooms such as Tencent and ClassIn, and office software Microsoft Office Suite (Word, Excel, PowerPoint).