Annalene D. Tan

Annalene Tan CUSTOMER SERVICE REP/VIRTUAL ASSISTANT PROFESSIONAL PROFILE CAREER HISTORY Customer Service Specialist with over 6 years of experience in Business Outsource Process industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. APPOINTMENT SETTER ACCOMPLISHMENTS: -Nominated as part of Teleperformance Elite Circle (September 2018) Awarded as Most Consistent Consultant Metrics 1 (August 2015) -ESL 4.98 star rating SKILLS & ABILITIES: Active Assistant | June 2019 - present - Calling prospective clients using a list of numbers from the CRM and scheduling a consultation between the prospective client and a product specialist. PART-TIME ONLINE ESL TUTOR Bibo Global Opportunity, Inc. | Jan 2019 - present - Improve the English reading, writing, and speaking skills of students of diverse ages and backgrounds. REAL ESTATE COLD CALLER Edwin Wholesalecall | Jan 2019 - June 2019 --Called daily list of homeowners to see if they are interested in selling any properties that they own -Gathered information about leads' property details, motivation for selling, and date and time they can be called by our agent CUSTOMER EXPERIENCE/QUALITY ASSURANCE ANALYST Teleperformance Philippines | Aug 2015 - Jan 2019 -Customer focused -Creative problem solving -50 wpm typing speed -Oral and written communication -Multitasking -Keen to details -Lead generation -Real Estate Investing -Product Listing --Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork. -Intermediate Microsoft Office- Word, Excel, Outlook, and PowerPoint -Online Research -Data entry -Social Media Marketing (FB, Instagram, Twitter, LinkedIn) -Mojo Dialer, Podio, Vanillasoft CRM -Conducted complex testing using various test tools to resolve customer phone issues real-time -Performed systematic call listening to monitor Agent customer interaction against client specified policies and procedures. CUSTOMER SERVICE SPECIALIST Teleperformance Philippines | Jul 2013 - Aug 2015 -Performed outbound calls to validate working service to prevent sending out ineffective trucks thus help in unnecessary Field Technician costs CUSTOMER SERVICE REPRESENTATIVE Teleperformance Philippines | Dec 2012 - Jul 2013 -Received inbound calls from customer inquiries and reporting issues on their landline phones, patiently walked customers through basic troubleshooting tasks. -Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. TRAININGS -Real Estate Investing Task Course -Amazon VA Ecommerce Online Course ACADEMIC BACKGROUND OUR LADY OF FATIMA UNIVERSITY Bachelor of Science in Nursing, 2012 -June-July Nursing Board Passer -Social Media Marketing Course SAN BARTOLOME HIGH SCHOOL HOME OFFICE SET UP -Asus Windows 10 Intel(R) Core (TM) i37100U CPU @ 2.40GHz (4 CPUs), ~2.4Ghz -Internet: 25 mbps Fiber https://www.speedtest.net/result/- High School Graduate, Class of 2004 -4th Honorable mentioned -Treasurer of the School's Student Council CHARACTER REFERENCES -Ma. Faustina N. Parma- Online Coach Social Media Marketing, Owner of Elevate Tutoring Ph - Email:--Antonio Mina – Manager, Customer Experience Team, Teleperformance Philippines (-) - Arvinder Singh – Major Incident Manager Telstra 231 (-) Email:--Pastor Reynaldo Rodriguez, Head Pastor, Magnificent God Christian Fellowship, (-)