Annakay Nelson

In my roles, I monitor, assess, and improve the quality of inbound and outbound calls, using data-driven methods and tools to identify and implement process improvement opportunities. I work collaboratively with my teams to prepare and analyze internal and external quality reports, provide coaching and feedback, and ensure compliance and accuracy. I am motivated by the challenge and diversity of my work, and I value collaboration, innovation, and continuous learning. My core competencies include multi-tasking, handling high-volume workloads, and supervisory skills.