Annadel Calugtong

ANNADEL AMORADO CALUGTONG 18 Juan Luna Ave. Chrysville, San Pedro, Laguna Contact Nos. (H- / (M- E-mail address:-Skype ID: annadel.calugtong OBJECTIVES _____________________________________________________________________ To take this opportunity for me to apply the knowledge and expertise I learned in theory from school and my previous jobs EDUCATIONAL BACKGROUND _____________________________________________________________________ College: Bachelor of Science in Tourism SEMESTRAL DEAN’S LIST La Consolacion College Manila Mendiola, Manila March 2004 High School: Colegio San Agustin Binan, Laguna March 1999 Pre-School & Elementary: Colegio San Agustin Binan, Laguna March 1995 SKILLS _____________________________________________________________________            Travel arrangement/coordination Literate in PACERS (Central Reservations System) Literate in Siteminder (Channel Manager), Guestpoint (PMS) Outstanding in Administrative/Secretarial tasks Excellent oral and written communication Organization, Sales and marketing skills Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook) Internet savvy Knowledgeable in Wordpress, Mailchimp, Social Media portals, etc. Knowledgeable in 3rd party booking facilities & other automated sites Customer Service, Reservations & Ticketing procedures WORK FROM HOME SKILLS & EXPERIENCE _____________________________________________________________________        Virtual assistant (data entry, research, email and correspondence handling, etc) Travel planning Social Media posting (Facebook, Twitter, Pinterest, Instagram, Ebay, Hootsuite) Customer Service Channel Management (CRS, Siteminder, Guestpoint PMS) Task Management (Trello, Asana) Basic Wordpress (posting and creating pages) PERSONAL DETAILS _____________________________________________________________________ Date of Birth: September 5, 1982 Age: 34 Height : 5’3” Weight: 120 lbs. Civil Status: Married Religion: Roman Catholic JOB EXPERIENCES _____________________________________________________________________ 01 October 2010 – present SEA & AIR INT’L FORWARDING CORP. GENERAL MANAGER       In charge of all managing functions both of employees and clients Ensure that all the clients' needs and concerns are met Keep track of deliveries and orders Secure trucking services from different providers Additional tasks such as helping with Distribution Management, confirming orders and deliveries, and more. Sales and Marketing Sep 2011 – Nov 2015 www.upwork.com) (Work from home job via www.odesk.com /  ESCARPMENT RETREAT & DAY SPA (Mt Tamborine, QLD) 3rd PARTY CHANNEL MANAGER   Manage 3rd party sites (Expedia, Orbitz, Travelocity, Booking.com, Hotels.com, Wotif, Agoda, etc.) Manage other automated sites such as ATDW, Tripadvisor, Local directories, Google offers      Daily log to Siteminder - Channel Manager and Guestpoint – Property Management System Creating deals seasonally and maintain websites Looking for new marketing and alliance opportunities Responsible for most administrative functions Prepares invoices  Online Researcher (Sep 2014 to Dec 2016) -online research on specific topics  Hootsuite Expert (Oct 2011 – Feb 2014) -Social Media posts for an Online Seller / Online Writer  Travel Planner (Oct 2011 – Present) -Project based. All around handling of Flight reservations, Hotel, Car and Tours  Other short terms contracts can be furnished upon request 02 November 2004 – 30 September 2010 PHILIPPINE AIRLINES Sales Department RESERVATIONS SALES ASSOCIATE III  Handles 24 hours reservations, flight information service & quotation of fares; acts as sales person for marketing to sell both Domestic & International flights; acts as customer relations agent; handles quality checks on passenger name records; handle bookings affected by flight disruption advisories or schedule change; assists inconvenienced passengers, reports to supervisor or manager irregularities initiated by travel agents or other PR offices; recommends improvement regarding procedure system, etc, projects and maintains a favorable image for PAL, being the first contact of customers; handles queries and information regarding online bookings TRAININGS _____________________________________________________________________ PAL Learning Center  Integrated Reservations  Modified Ticketing for Reservations Personnel  Personality Development  Electronic Ticketing for Reservations  Speech Navitaire Makati  Ticket Auditing Practicum (In Campus)  La Consolacion Tour & Travel Office June – October 2003 200 hours On the Job Training  Philippine Airlines Learning Center November 2003-January 2004 Apprenticeship by Experience Program (APEX)  WG & A Superferry Manila-Guimaras-Manila February- hours DISC PERSONALITY TEST TYPING SPEED TEST REFERENCES _____________________________________________________________________ Will be furnished upon request