Annabelle Bulseco

RESUME Annabelle D. Bulseco Address: Rodriguez Rizal 1860 Philippines Phone no.: - Email Address:- Summary of Experiences:          Experience with BPO (Business Process Outsourcing) Industry. Experience with Data entry Handling services for International companies for financial accounts like Credit card, Money Transfer, Billing Experience working with an Insurance Life and Health , Car Insurance. Handling Claims and billing. Experience with inbound sales (credit card, stock market, online shop-Ecommerce) Experience working with a retail online (Ecommerce) companies. Handling customer service calls (inbound + outbound) Answering emails, chats, back office Experienced as a Virtual Assistant (assisting customers in booking their reservation in the vacation rental (airport motel), managing calendars, making travel arrangements, appointment scheduling or follow up, handling emails or chats, research, inbound calls and outbound calls). Familiarity with MS Office,Google work space/apps, Social Media (including LinkedIn, Instagram, Facebook) EDUCATIONAL ATTAINMENT: June 1995-May 2000: Polytechnic University of the Philippines (PUP) Pureza Sta.Mesa Manila Graduate of Bachelor of Science in Architecture June 1991-March 1995: Roosevelt College Sumulong Unit (Sumulong Highway Cainta Rizal) Secondary (Highschool)–Graduated June 1985-March 1991: Roosevelt College Sumulong Unit Sumulong Highway Cainta Rizal) Elementary–Graduated EMPLOYMENT HISTORY: Mar 2023 - Mar 2024 Koala Customer Service Inc. One Global Place, 5th Ave.cor.25th St. Bonifacio Global City Fort Bonifacio Taguig City Customer Service Representative - Remote Online E-commerce. Handling outbound calls for follow up on refund issues , inbound selling, answering incoming calls for refund and cancelling subscriptions, answering inquirieson promo offers and supplements (Prestige & Clickbetter & Target Marketing Limited ,AllMedia(Amarius) & Swift Interactive Media, HMC & Zerostar Consulting , TDS & Tp Focus Marketing) April 2021 - January 2023 Curated 638 4TH STREET, SAN FRANCISCO, CA, 94107 Fulfillment Representative - Remote (Freelance) Online E-commerce. Processing of orders for sports products, gears using CRM tools, Shopify. Answering emails and chat Encoding updates Coordinating with experts (sales agent) Outbound calls to suppliers Handling tracking status, shipment updates, concerns and issues with the items Presenting monthly progressive report of team performance during meetings October 2018 - February 2019 Alorica- Bluewave Mall Sumulong hiway Marikina City Customer Service Representative – Seasonal Online Retail (Amazon) Assisting customers with the status of shipment for their orders online. Updating shipping address, troubleshooting of devices (Fire Tablet, android phone) and online account. March 2018 - June 2018 Goldcoast Business Solution Inc - Unit 604 The Peak Condominium 10 7 LP Leviste St.Salcedo Village Makati City Virtual Assistant – Part time Screening and Scheduling applicants for their interview, booking reservation for a small hotel in Australia (Bilinga Beach Motel).Multi tasking inbound, outbound calls. Social Media task thru Facebook under customer service task, answering emails and chats, schedule management, internet research, creating reports using Google Docs September 2017 - January 2018 24/7 CUSTOMER PHILIPPINES INC (Kohl's) - 14th Floor Isquare Bldg.Meralco.Ave Pasig City Customer Service Representative – Seasonal Handling retail account, taking orders (inbound sales), providing status of shipment or deliveries of online products such as shoes,clothes,bags, furniture etc. February 2017 – June 2017 AMMEX ISUPPORT 10 th Floor Robinson Cyberscape Alpha Bldg Garnet Rd. Pasig City Claims Senior Representative (Project Base) Windhaven Car Insurance -Filing claims for Car Insurance (receiving reports from car owners about collision) December 2015 – January 2017 AIG –AMERICAN INSURANCE GROUP- 10 th-11th Floor Gateway Tower Cubao Quezon City Philippines. Contact Center Associate-In House – Full Time Handling inquiries for Insurance-Life and Health. Billing. Updating data of customer (data entry) . Payment. Claims November 2014- December 2015 COGNIZANT PHILS-(COMPUTERSHARE) – 14TH Floor Hanston Square Building San Miguel Ave.Pasig City Senior Process Executive (Project Base) -Business Process Servicing Handling inquiries for stock market, buying and selling of shares, explains the changes and corporate actions occurred on shareholders investment from a certain company, market value of stock. Updating data of customer (data entry) January 2008 – September 2013 VXI –WESTERN UNION FINANCIAL SERVICES INC. – 5TH Floor Global Trade Center Bldg.Bago Bantay QC. Senior Specialist - BPO to In House Supervising new hired employees. Doing support for product specifics and additional updates for the company process and procedures. Assisting customers for their inquiries about the money transfer sent and receive by an individual and a company. Handling USA money transfer for Quick Collect (Money Transfer coming from the individual and sent to a company) Updating data of customer (data entry) Doing reversals or refunds. Answering emails and chats received from the subscribers. Pioneering batch for Dodd Frank Act for USA financial service making sure that all customers request for refunds and changes made on money transfer are resolved within 24 hours or less May 2006 – November 2007 EPIXTAR PHILS–CARD SERVICES-EMERGE CREDIT CARD. – Libis Eastwood Quezon City. Customer Service Representative – Business Process Outsourcing (BPO) – Full Time Answering queries of clients, inbound selling for card , taking supervisor calls for credit card balances, available limits,billing concerns and other related inquiries for credit card. Updating data of customer (data entry) October 2004– April 2006 TELUS PHILS./AMBERGRIS SOLUTIONS PHILS.–DELL ; CAG-TXU. – Discovery Bldg. Ortigas Pasig City;Market Market Taguig City Customer Inbound Associate- Business Process Outsourcing (BPO) – Full Time Assisting customers by answering incoming calls/inbound calls for Dell Computer clients Assisting customers who calls in for their payment, billing concerns , massive blackout of energy for TXU Energy an electric service provider in Texas. Updating data of customer (data entry) LIST OF TECHNOLOGIES/TOOLS THAT WAS USED WITH PREV.COMPANIES Five9 StickyIO Zoom Slack CRM Freshdesk Cloudapp for screenshot Guru (guides for tools and updates) ware2go (warehouse tool) Shopify Canva Google Suite Whatsapp