Anna Vasquez

ANNA CRESENCIA RULL VIRTUAL ASSISTANT, CUSTOMER SERVICE, ECOMMERCE VA EXECUTIVE SUMMARY: I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. SKILLS & INTERESTS: - Conflict Resolution - Excellent Communication Skills - Troubleshooting - Service and Support - Strong Work Ethic - Great Attention to Detail - Tech and Retail Startups CAREER SUMMARY: EMAIL CUSTOMER SUPPORT Perfec-Tone |- - Handled 5-10 emails per hour to address customer inquiries and concerns. -Increased customer satisfaction by resolving and providing the best skincare recommendation making sure all issues are being addressed. - Trained new agents and providing reports for the issues such as shipping and refunds CONTACT INFORMATION: CUSTOMER SUPPORT SPECIALIST Phone: (- Email:-/- REFERENCES: Arron Pinder --CEO - Perfec-Tone Kia Gray --CEO - XVX Vape EDUCATION HISTORY-: Bachelor of Science - Hotel And Restaurant Management. Far Eastern University - Metro Manila-: Bachelor of Science - Undergrad: International Tourism Management - The Lyceum University Of The Philippines - Metro Manila Jay Shetty |- -Filed and archived documents pertaining to the financial situations and options of the company -Handled the FB page of the client to make sure every inquiry are being attended to -Making sure all subscriptions are up to date -Providing cancellations and refund when a customer wants to withdraw their subscription EMAIL SUPPORT EXECUTIVE MyBabiie |- - Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously. -Suggested new procedure to persuade canceling customers to stay with the company, resulting in a 10% decrease in cancellations - Responded to customer requests for products, services, and company information