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Anna
Tsvyashchenko
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Montpellier, France
An enthusiastic professional, self-starter with excellent analytical, organizational and time management skills.
WORK EXPERIENCE
SKILLS
Senior Account Manager/Customer Support
Lead
Livingston Research
03/2016 – 12/2018
Achievements/Tasks
Quick learner
Sourcing
Time Management
Decision making
Multi-tasking
Kyiv, Ukraine
Detail Oriented
Resolving service problems by clarifying the customer's
complaint and determining the cause of the problem;
selecting and explaining the best solution to solve the
problem;
TRENINGS
Coordinating a team of 70 operators.
Course of Digital Marketing (03/2017 – 06/2017)
Digital Marketing Institute
IT Staff Recruiter
Vitaver Staffing,
08/2015 – 02/2016
Achievements/Tasks
Fort Lauderdale, USA
LANGUAGES
Effectively recruited candidates through Internet
research, internal database, referrals, and other
strategies;
English
Understanding the client requirements, coordinating for
short listing and screening including preliminary
interview of the candidates;
Russian
Dealing with consultants on H1B, GC and CITIZEN, etc.
Negotiating the rates on Contract, Contract to hire basis.
Telemarketing Operator
Himagromarketing
02/2014 – 06/2014
Achievements/Tasks
Kyiv, Ukraine
Influences customers to buy services and merchandise
by following a prepared sales talk to give service and
product information and price quotations;
Maintains database (1C:Enterprise).
EDUCATION
BS in Human Resource Management and
Marketing
Kyiv National Economics University
Marketing
College of Information Systems and
Technologies
2010 – 2013
Ukrainian
INTERESTS
Photography
Calls prospective customers by operating telephone
equipment, automatic dialing systems, and other
telecommunications technologies;
2013 – 2016
French
Reading
Hiking
Cooking
Travelling
