ANNA SOADWA,(ACIB)
ST.ANTHONY’S CATHOLIC CHURCH
OLD TAFO MILE FOUR KUMASI
P.O. Box T21 Old Tafo- Kumasi
Tel: -/-
E-mail-
Personal Details
Date of Birth: 6th August, 1982.
Marital Status : Married
Nationality: Ghanaian
Home Town: Adanwomase - Ashanti
Religion: Christian
Overall Career Objective
My objective is to achieve a fulfilling banking career in any competitive banking firm. Better still, to be in one of the public institutions to be of service to the good people of Ghana and the world at large.
Profile
Anna Soadwa is a young God fearing professional banker who is highly motivated by the word of God with a strong believe that everything is possible with God. She is also result oriented person who delights in and motivated by performance with high sense of initiative, competence and ability to work with little or without supervision. Her other personal qualities include good communication skills, a team player, Excellent inter personal relations, highly dedicated and committed to work.
Throughout my career as a banker, I have gained strong skills in the following areas:
Performing tasks effectively and efficiently
Pro-activeness in execution of tasks and responsibilities
Performing tasks in line with laid down procedures
Achieving results and meeting targets as expected
Working to meet management's and organizational objectives
Career Summary
Have Seventeen (17) years continuous relevant banking experience rising from the level of Cashier/Teller to Marketing and Research Manager.
Education/Qualification
2015 - 2019 Chartered Institute of Bankers, Ghana
Associate Member
2019 – 2021 Kwame Nkrumah University of Science and Technology
(KNUST)
Master of Science (Marketing Option)
2007 – 2010 University of Cape Coast, Ghana
First Degree (Bachelor of Management Studies)
2001 – 2004 Sunyani Polytechnic (Sunyani)
Higher National Diploma (Marketing Option)
1997 – 2000 St. Monica’s Senior Secondary School
(Mampong Ashanti)
Senior Secondary School Certificate Examination
(SSSCE)
Detailed Work Experience
May 2021 to date: Otuasekan Rural Bank PLC (Kofiase-Mampong)
Position Held: Marketing and Research Manager
Responsibilities:
Formulating, directing and coordinating of marketing and advertising activities
Developing marketing plans, strategies and concepts to generate new products
Prospecting for customers
Managing customers’ Accounts
Educating and selling the Bank’s products and services to both internal and external customers
Monitoring the performance of the products and services of the bank
Conducting market research to define the target markets and opportunities.
Managing the Bank’s brand
Sourcing for advertising activities opportunities
Managing the production of marketing materials
Preparation of monthly reports on the marketing activities
April 2014- May 2021: Otuasekan Rural Bank PLC, kofiase and Mampong
Positions Held:
BRANCH MANAGER
Responsibilities:
Responsible for the management of the Branch
Assign duties and responsibilities of staff and ensures that they are effectively and efficiently executed
Ensuring compliance with banking laws, regulations, and policies.
Ensuring the bank’s profitability and financial stability
Initiate Plan and Strategies to achieve the Branch Target
Supervising the day to day activities of the branch
Prepares Branch Monthly Returns
Clients and Micro finance groups visitation
Reviewing loan applications
Verifying applicants information
Recommending and approving branch limit loans
Ensuring proper documentation and adherence to lending policies.
Monitoring and recovery of loans to prevent NPLs
Staff appraisal
October 2008- May 2021: Otuasekan Rural Bank PLC, Kofiase, Mampong, Maakro and Abofour
Positions Held:
OPERATION OFFICER
CUSTOMER CARE OFFICER
Responsibilities:
Responsible for daily operational activities of the Branch
Preparation of Inter-Branch Reconciliation Statement
Preparing and submitting reports
Collaborating with other departments to ensure smooth operations and efficient customer service
Responsible for Cash management of the Branch
Maintaining accurate and up-to date records of transactions, customer information, and other relevant documentation.
Issuing and responding Inter Branch Advice to and from Head Office.
Ensuring good customer service at the Branch
Resolving customer complaints
Handling customer inquiries and providing information about the bank products and services
Assisting with account opening and closing procedures.
Stationary Management
In charge of Susu activities of the Branch
Preparation of Sales Executives Commissions
Other general and clerical duties
November 2007- October 2008: Otuasekan Rural Bank PLC, Sepe Buokrom
Positions Held: CASHIER/TELLER
Responsibilities:
Assisting customers with their deposits, withdrawals and accounts inquiries.
Processing cash and cheques transactions accurately and efficiently.
Promoting and cross-selling bank products and service
Verifying customer identities and maintaining security procedures to prevent fraud.
Balancing cash drawers at the beginning and end of each shift to ensure accurate accounting of funds.
June 2023-Date: Prodaplus Partners Consult. (Kumasi)
Position Held: Part Time Lecturer
Subject: Customer Service-Marketing and Competitive Environment
Class: Chartered Institutes of Bankers Level 2
January 2006 – October 2007: Ahafo Rural Bank Ltd (Kukuom Ahafo Region)
Positions Held: CASHIER/TELLER
Responsibilities:
Assisting customers with their deposits, withdrawals and accounts inquiries.
Processing cash and cheques transactions accurately and efficiently.
Promoting and cross-selling bank products and service
Verifying customer identities and maintaining security procedures to prevent fraud.
Balancing cash drawers at the beginning and end of each shift to ensure accurate accounting of funds.
January 2004 – January 2005: Forestry Research Institute of Ghana (FORID)
(National Service)
Positions Held: MARKETING ASSISTANT
Workshops Attended
Programme Institution
Improving Profitability through Positive Customer Care CIB GHANA
(April 2022)
Marketing and Customer Care Management ARB Apex Bank(August 2021)
Managing the Affluent and High Net Worth Client CIB GHANA
(July 2021)
Managing e-zwich Business, Operations and IT Support GhIPSS
(June 2019)
Budget Preparation and Implementation Mikensy Consulting Ltd (October 2016)
Electronic Payment SystemsARB Apex Bank
(September 2015)
Project Work
Adapting and Sustaining the use of e-zwich Services in Rural Banks: A case of Otuasekan Rural Bank PLC
The Impact of Customer Service Satisfaction on the Performance of Rural Banks: A case study of Otuasekan Rural Bank PLC
The Evaluation of the Effectiveness of Sales Promotion in Consumer Market: a case study of eye Awurade Ampa and Konadu Company LTD.(Techiman Bono East Region)
Computer Skills
Microsoft Excel
Microsoft Word
T24(Temenos)
Referees:
Mr. John De-graft Owusu
Otuasekan Rural Bank PLC
(Chief Executive Officer)
Kofiase-Ashanti Mampong
Mob-
Mr. Edward Osei Yawson, ACIB
Otuasekan Rural Bank PLC
(Operations Manager)
Kofiase-Ashanti Mampong -
Mob-
Rev. Fr. Edward Biney
St. Anthony’s Catholic Church
(Assistant Parish Priest)
Old Tafo Kumasi-
Mob-/-
