Anna Ruth Dela Cruz Apdoro Besas

ANNA RUTH DC. APDORO-BESAS CSR RESEARCH SPECIALIST COLD CALLER RECRUITER DATA ENCODER SOCIAL MEDIA MANAGER APPOINTMENT SETTER SHOPIFY/AMAZON/ E-COMMERCE ASSISTANT FINANCE/BANK OFFICER SEO (SEARCH ENGINE OPTIMIZATION) SPECIALIST INFLUENCER MARKETING ASSISTANT/EXECUTIVE ASSISTANT DATA ENTRY/DATA ANALYST Baliwag, Bulacan Philippines|-/- |--THIS IS ME. I am a digital native and a champion of social media researcher, with a track record of creating and implementing successful work. Also communicating with the clients to give they needs effective and efficient. Everything in charge of my job is more often able to accomplish as early as the dues. I have a strong affinity towards researching, and working with people, especially towards goals that have significant impact to a community. I'm able to work independently and still properly navigate and lead social situations and team projects. Fast Learner and proficient in adjusting a new rule. With loyalty and attentive practice, and a perfectionist person. You can count on me to identify a problem, analyze situations, and to always find to create better solutions. WHAT CAN I BRING TO THE TABLE? Applicant Tracking System Microsoft Office Suite Google Workspace Scheduling and Calendar Management Document Filing and Records Management Interview Coordination Call Handling and Client Communication Email Correspondence Data Entry and Database Management MY CAREER ADVENTURES. Service Quality Assessor | SATISFIND JAN 2023-FEB 2025 | PROJECT BASED I conducted anonymous visits in retail stores to evaluate customer service, product quality, cleanliness, and compliance with company standards. Provided detailed reports and feedback on staff behavior, techniques, and overall customer experience. Followed specific assignment guidelines to assess various operational aspects such as wait times, staff knowledge, upselling techniques, and facility conditions. Captured photos, receipts, and supporting documentation as required for audit and review purposes. Ensured objectivity and confidentiality while delivering timely and accurate evaluations. Remote Assistant | APPEN DEC 2022-DEC 2024 | PROJECT BASED I accomplished many task labelling, e-commerce marketing and completed fast and accurate gathering data with strong research skills. Known for quickly understanding project guidelines and delivering high-quality results ahead of deadlines. AUG 2022-NOV 22 | PART TIME Lead Generation Specialist | FARMERS INSURANCE Making schedules to prospective clients, verify and make sure the meetings are booked. Moreover cold calling, update the information about the client to check qualifications for making appointment to sales team. Senior Researcher | ALYCE NOV 2019-DEC 2021 | FULL TIME I promoted within a year as Senior Researcher due to consistent performance and leadership initiative. Took responsibility for monitoring team members in the absence of our TL, ensuring smooth workflow and accountability. Proven ability to work independently and efficiently in a remote setup from Boston without supervision. Consistently met or exceeded quality and quantity targets, and regularly prepared presentations for team updates and monthly meetings. Making any kind of research and reporting. Handling Social Media ,Facebook, Twitter, LinkedIn, Pinterest, Instagram, Rocket reach, Customer Service Representative | BDO UNIBANK JUL 2018-NOV 2019 | FULL TIME Performed cold calling to generate leads, promote services, and schedule appointments with potential clients. Managed fax communications for sending and receiving time-sensitive documents. Responsible for balancing daily reports and ensuring accuracy in financial records. Conducted transaction reviews to verify completeness and flag discrepancies. Engaged in insurance sales, presenting policy options and guiding clients through enrollment. CSR-Releasing Staff | HI-PRECISION DIAGNOSTIC MAY 2016-JUL 2018 | FULL TIME Encoding Medical Terms for healthcare checkups, including writing medical history, medicines, health condition. Receiving payments, appointment, schedules, cold calling, answering inquiries like phone calls, emails and text messages. Serve as a third party by assisting client to call their provider like Maxicare, Intelicare and other insurance services. Doctor Secretary I promoted and assigned in releasing area where all the results of the patients is handled , I also in charge in inventory of stock, ordering supplies and assisting new applicant and train new employee in their perspective job. MY DEGREE IN SURVIVAL PHASE! University of Cambridge ESL Class Basic English Fernandez College of Arts and Technology JUNE 2021-SEPT 2021 - Bachelor of Science in Business Administration Major in Finance Leadership Award AN ACTIVITY I PURSUE REGULARLY TO STAY UPDATED AND INFORMED. Family Small-Owned Business Online Sales Assistant/ Social Media Seller Product listings and sales through social media platforms such as Facebook Engaged with customers online, answered inquiries, and processed orders efficiently Promoted products through creative posts and consistent online presence Assisted in inventory tracking, packaging, and order fulfillment Contributed to growing the store’s online visibility and customer base THAT’S ALL FOR NOW—FINGERS CROSSED YOU’LL HIRE ME!