Anna Rose V. Sambayon
450 Laon-Laan St. Caloocan City--
Education
University of the East
Bachelor of Tourism Management
2008
Bachelor of Accounting Technology
2009
Samson Road Caloocan City
Certifications
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Xero Payroll Certified
20/09/2020
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Xero Advisor Certified
17/09/2020
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QuickBooks Certified ProAdvisor
21/03/2023
Experience:
Freelance
Virtual Assistant for a Solar Company-
North Port-Sarasota Area
• Monitor and respond to emails on behalf of the company.
• Sort, prioritize, and categorize incoming emails.
• Schedule appointments, meetings, and follow-ups for team members.
• Set reminders for important deadlines and events.
• Input and update customer information, project details, and other data into
the company's database or CRM system.
• Create and format documents, spreadsheets, presentations, and reports as
needed.
• Proofread and edit documents for accuracy.
• Respond to customer inquiries via email, phone, or chat regarding solar
products, services, and inquiries.
• Research the solar industry, competitors, and market trends to provide
insights for decision-making.
• Assist in managing the company's social media accounts by scheduling
posts and responding to comments or messages.
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Freelance
Data Entry Draft Lister E-bay & Poshmark Virtual Assistant- One Time Project
United States
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Creates listings for products sold online.
Writing content to describe listings.
Thoroughly examine each item to determine the correct condition and
other pertinent information needed for listings.
Review against information given (as applicable) for listing.
Photograph items to be posted with the ability to edit. Take 6 relevant,
consumer focused pictures per item or necessary amount to depict
accurately to online bidders.
Ability to locate and photograph detailed markings using a magnifying tool
to ensure quality images and all marking are noted.
List all items accurately, comprehensively, with no typos or spelling errors.
List average of 4-6 items per hour on appropriate software platform for a
goal of 30 items per 8 hours shift.
Ability to use accurate and relevant keywords for attracting searches i.e.,
brand, item style, colors and condition of products listed.
Meet all revenue goals set by Ecommerce Manager
Data entry and tracking of items sold and shipped.
Maintaining a daily tracking of listed items.
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Ziff Davis
Research Analyst/Telemarketer/ Lead Generation Specialist
February 2019-June 2020
Makati Philippines
• Collecting data from various sources, including online databases, industry
reports, and public records.
• Conducting market research to gather information about competitors,
market trends, and customer preferences.
• Conducting surveys and interviews to gather primary research data.
• Evaluating the effectiveness of marketing campaigns and strategies.
• Making outbound calls to potential customers from a provided list.
• Introducing products or services and explaining their benefits.
• Qualifying leads by assessing their interest, needs, and budget.
• Determining if leads meet the company's target customer profile.
• Following a script or talking points while tailoring the conversation to
individual leads.
• Handling objections and providing relevant information to address
concerns.
• Updating and maintaining accurate lead information in the company's CRM
system.
• Recording call outcomes and notes for future reference.
• Identifying potential leads through online research, social media, and
industry-specific platforms.
• Sending personalized cold emails to prospects to introduce the company's
products or services.
4
KGB Philippines
Customer Service Representative/ Fulfillment /Underwriter
July 2017 - January 2019
McKinley West Taguig
• Interacting with potential borrowers to explain loan products, interest
rates, and terms.
• Collecting and reviewing initial loan applications from borrowers.
• Assessing borrowers' financial situations, including income, credit history,
and debt.
• Providing pre-approval letters to qualified borrowers.
• Staying informed about the institution's various loan products and their
eligibility criteria.
• Gathering required financial documents from borrowers, such as tax
returns, pay stubs, and bank statements.
• Reviewing credit reports and assessing the creditworthiness of applicants.
• Preparing and submitting loan applications to the loan fulfillment team.
• Reviewing loan applications for completeness and accuracy.
• Verifying the authenticity of the submitted documents.
• Communicating with borrowers to request any missing or additional
documentation.
• Verifying that loans meet the institution's underwriting guidelines.
• Providing explanations for loan denials and conditions to borrowers.
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CONVERGYS Citibank
Collection Specialist / Customer Service Representative
May 1, 2016- June 28, 2017
Glorietta 5, Ayala Makati Site
• Contacting customers who are behind on their credit card payments
through phone calls, emails, and written correspondence.
• Establishing a rapport with customers and understanding their financial
situations.
• Discussing overdue balances with customers and exploring options for
repayment.
• Negotiating payment plans, settlements, or alternative arrangements
based on the customer's ability to pay.
• Recording payments and updating customer accounts accurately.
• Clarifying billing statements and explaining charges or fees to
customers.
• Offering guidance on interest rates, minimum payments, and payment
due dates.
• Ensuring that all collection activities adhere to relevant laws and
regulations, such as the Fair Debt Collection Practices Act (FDCPA).
• Maintaining detailed records of customer interactions and payment
arrangements.
• Documenting any promises to pay or disputes for reference.
• Resolving customer inquiries, concerns, and disputes in a professional
and efficient manner.
• Investigating and resolving discrepancies in customer accounts.
• Skip Tracing
• Identifying opportunities to retain customers by offering solutions to
their financial challenges, such as hardship programs or balance
transfers.
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OSM Shipping Company
Admin Assistant
January 2015-August 2015
Ermita Manila Philippines
• Answering phone calls and emails from customers, addressing their
inquiries, and providing shipping information.
• Assisting customers with tracking their shipments and resolving any
issues or complaints.
• Entering shipment data into the company's database accurately and in a
timely manner.
• Preparing shipping labels, invoices, and other necessary documentation.
• Ensuring that all documentation complies with shipping regulations and
company policies.
• Scheduling shipments and coordinating with the logistics team to
ensure timely pickups and deliveries.
• Managing appointment schedules for deliveries and shipments.
• Keeping track of inventory levels for shipping supplies such as
packaging materials, labels, and forms.
• Reordering supplies as needed to ensure smooth operations.
• Maintaining organized records of shipments, invoices, and customer
communications.
• Assisting in generating reports on shipping activities and performance
metrics.
• Staying up to date with shipping regulations and compliance
requirements.
• Ensuring that shipments meet all legal and safety standards.
• Coordinating with carriers and freight forwarders.
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• Managing office supplies and ensuring the office environment is
organized and functional.
• Liaising with other departments within the company, as well as external
partners and clients, to facilitate smooth operations.
• Providing regular updates to customers and team members regarding
shipments.
• Resolving shipping-related issues, such as delays, damaged shipments,
or customs clearance problems.
• Finding creative solutions to logistical challenges.
• Familiarity with shipping software and systems, such as inventory
management and tracking tools.
• Being prepared to handle unexpected situations and changes in
shipping schedules.
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