ANNA RAK
QA & COMPLIANCE SPECIALIST
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
come up with multitasking
and strong concentration
CONTACT
Kiev, Ukraine-/anna-rak-b556a9141
Date of birth: 30/11/1995
TOOLS
CRM (Salesforce, BPM, Zoho, Zendesk)
e-Commerce Platform (Shopify)
MC Office, Seismic, DropBox, Smartsheet, Evernote
Google Services (Docs, Drive, Calendar)
Adplanners (Facebook Ads Manager, AdLogic,
AdBuilder, Adwords, Hootsuite)
Zoom/Google Meetings, Slack, Telzio, Dialpad
ACTIVITIES
Summer work program in Germany, Waitress
JUN 2016 - JUL 2016
It was a great life experience for me. I had a chance to
learn some information about the country, people and
their lifestyle. Also I had a good chance to improve my
speaking skills.
Let’s do it, Ukraine, Jr. Project Coordinator
MARCH 2015
EDUCATION
National University of Life and
Environmental Sciences of
Ukraine
Bachelor in Psychology, 2017
Profile subjects were taught in
English
It was cooperation with Ukrainian department of
intrernational company "Let's do it, World". Our spot
was located in Golosievo district. It was series of local,
regional and national clean-up events all over Ukraine.
Responsibilities:
Designing and spreading posters, flyers and
brochures for the event;
Cooperation with Kiev recycling companies;
Organizing people in groups and providing them the
location for cleaning it up
WORK
EXPERIENCE
Helpware, Compliance Specialist, Training dep
APR 2017 - PRESENT
Ensure that all client digital advertisements are in
compliance with the original equipment
manufacturer’s (OEM) advertising standards
Establish & maintain contact with all OEMs by
reviewing and documenting changes made to their
advertising compliance standards quarterly, report
changes to executive management
Create & implement compliant ads, keywords and
other requirements to ensure they are approved by
the dealers OEM
Audit existing client digital advertising campaigns for
compliance and modify non-compliant campaigns
Taskware, Project coordinator
MAY 2019 - DEC 2019
Managing the efficiency, productivity and quality of
the project
Scheduling and monitoring work flows
Reviewing finished tasks
Project plans developing
People training and timeline estimating
Gathering all pertinent information for the client and
resolving any potential issues
PPS International, Virtual assistant
AUG 2018 - SEP 2019
Managing social media accounts
Updating data lead sheets
Compiling evaluations results
Organizing to-do lists, notes, gmail groups
Lead Apparel, Shopify operations assistant
AUG 2018 - OCT 2018
Transferring a large amount of product information
between Shopify and other system
Importing or exporting product data
Updating new items, designing descriptions,
reviewing and correcting spelling, deleting
duplicates
GfK Ukraine, Call-center operator
NOV 2015 - FEB 2016
Providing customers with the whole information
about company's services via phone
Helping customers to resolve existing problems and
prevent the issues that may have arisen
