Anna Martin Udo

Address: Uyo, Akwa Ibom, Nigeria ANNA UDO Phone No. - M.Sc. Email:-LinkedIn: https://www.linkedin.com/in/anna-udo ADMINISTRATIVE ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE CAREER SUMMARY CORE COMPETENCIES ❖ Office Administration ❖ Appointment scheduling ❖ Project Management ❖ Data entry ❖ Database Management ❖ Administrative Assistance ❖ Editing and Proofreading ❖ Content Strategy ❖ Customer Service ❖ Sales/ Marketing ❖ Research and Content Generation ❖ Financial Statements ❖ Supply Chain Management ❖ Customer Experience EDUCATION Master of Sciences (M.Sc.) Mycology/Plant Pathology Akwa Ibom State University 2022 West African Senior School Certificate (WASSC) Notre Dame Girls Secondary School, Akwa Ibom State. 2005. SOFT SKILLS • • • • • • • • • • • • • • Negotiation Skills Emotional Intelligence Problem Solving Conflict Resolution Oral & Verbal Communication Organizational & Planning Team Work & Collaboration Time Management Decision Making Adaptability, Flexibility Attention to Details Analytical and Creativity Cultural Sensitivity Multitasking ❖ An administrative support andcustomer service expert with experience in client support, general administration, and relationship management. Committed to providing top-tier service and ensuring customer satisfaction through prompt issue resolution and effective communication. Possesses leadership, analytical, problem-solving, and communication abilities. OUTSTANDING ACHIEVEMENTS 1. Streamlined administrative procedures, resulting in improved efficiency and reduced operational costs. 2. Established relationships with customers increasing brand patronage by10%. PROFESSIONAL EXPERIENCE Administrative Assistant| PNL• Uyo, Nigeria April 2017-Jul 2022 • Managed and updated an accurate record of office documents, files • Maintain the confidentiality of sensitive information. • Streamlined workflow, increasing employee work productivity by over 8%.. • Delegated tasks and monitored them to ensure proper execution of tasks • Developed meeting agendas & supported in preparing PowerPoint slides • Managed office supplies, equipment, and inventory • Created, and proofread documents, reports, presentations, and spreadsheets. • Supported organizing training workshops and seminars, which increased employee work efficiency by over 15%. •Responded to phone calls providing detailed responses to customers . Virtual Assistant | Content Writer Sept 2022–Jul 2023 . BethelGroups• Calgary, Alberta. Canada. • • • • • • Inputed and organized data in databases, CRM, and other software. Coordinated and managed tasks, projects, and assignments for clients Optimized content for search engines to improve its visibility in search results. Conducted online research to gather information on various topics Wrote high-quality and engaging content, including articles, and web content. Used relevant keywords, meta descriptions, and proper formatting • Collaborated with client to promote content effectively • Monitored and analyzed content performance using tools like Ubbersuggest OTHER EXPERIENCE • Virtual Assistant | Airbnb Cohost DesertRidge Getaway, Phoenix, AZ • Social media manager The Helpers Network, Uyo, Nigeria. Nov 2022– Jul 2023 March 2023 – Date. CERTIFICATIONS • Virtual Assistant Course ALX Africa 2022.