Anna Marie Moncera

 MONCERA, ANNA MARIE MARIANO Hda. Sta. Catalina, Brgy. Dos Hermanas, Talisay City Negros Occidental, Philippines -- Skills / Qualifications Great customer service skills Computer Good communication skills Languages : English Objectives To obtain position in the company where i can maximize my customer service skills and training experiences. To obtain a position as an active employee in a growing, reputable company where I can contribute my experience, proactive attitude, and positive atmosphere to help improve the company and myself. To obtain and secure a position that will enable me to use my skills, as well as my ability to work well with people. I am a quick learner and always up for a challenge that will enhance my career goals. Educational Background College TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES-VISAYAS (2008 – 2011) graduated Electro-Mechanical Engineering Technology Capt. Sabi St., Talisay City, High School DR. ANTONIO A LIZARES MEMORIAL HIGH SCHOOL (2001 – 2005) graduated Dos Hermanas, Talisay City, Negros Occidental, Philippines Grade School DOS HERMANAS ELEMENTARY SCHOOL (2000 – 2001) graduated Dos Hermanas, Talisay City, Negros Occidental, Philippines Work Experiences DOTE - Customer Service Representative/ Virtual assistant Remote Job 2018 to 2019 Handling order general inquiries, status request, escalation, fulfillment issues and order tracking request for an online shopping app that handles more than 50 stores. IQOR - Customer Service Representative Talisay City Negros Occidental, Philippines 2016 to 2018 Deliver excellent customer service by meeting company standards, analyze customer’s queries by gaining their trust, providing options , proper education and resolutions. CONDUIT GLOBAL - Customer Service Representative Tagaytay Road Sta Rosa Laguna, Philippines July 2015 to 2016 Deliver excellent customer service by meeting company standards, analyze customer’s queries by gaining their trust, providing options , proper education and resolutions. AMERICAN DATA EXCHANGE - Business Process Associate Silay City Negros Occidental Philippines July 2014- February 2015 Data research and encoding. Data processing of Court documents in the US. Researching properties to document exact details on legal documents. CONVERGYS NUVALI- Customer Service Representative Tagaytay Road Sta Rosa Laguna, Philippines April 2013- February 2014 Customer service, Billing Analyst and Sales representative of a UK and US telecom. HITACHI (HGST)-Technician Biñan Laguna, Techno Park, Philippines August 2011-Dec 2012 Slider DET department. Random checking and making analyzation and reports on new found NG’s (No-Good). Making evaluations and presenting new parameters to production operators. LAGUNA AUTO-PARTS MANUFACTURING CORP –Production Operator- Supervised Industrial Training Sta Rosa City, Laguna, Philippines Jan 2011 – June 2011 Handled PT machine for checking and making sure that breaks (car) are in good conditions and on its right parameters, such as voltage and watts. Soldering break parts, first process in the production. BAGO CITY ENGINEERS OFFICE - Supervised Industrial Training (trainee) Negros Occidental, Philippines April 2010 – May 2010 Part of the Engineering team that handles all the city’s projects. Land surveys, project approvals (new buildings/commercial buildings, hospitals, parks and schools) and maintenance. FIRST FARMERS HOLDING CORP - Supervised Industrial Training (trainee) Negros Occidental Philippines April 2009 – June 2009 First Farmers is a sugarcane milling company. Been a part of the new establish plant during my OJT/SIT. Ladderize process training. I certify that the above information is true and valid to the best of my knowledge and belief.