Anna Marie Gali

ANNA MARIE GALI SKILLS Proficient in CRM tools such as Zoho and Go High Level Media Buying Google Ads PROFILE Sales-oriented professional with strong administrative skills and extensive experience in the corporate travel industry. Demonstrated expertise in customer service, conflict resolution, and delivering high-quality service. Background includes working with well-established agencies and managing executive and overseas travel arrangements. Meta Ads Instagram Ads WORK EXPERIENCE Marketing Retail Sales Technical Support Customer Orientation Adaptability to Change LANGUAGES English (Fluent) Social Media VA Marketing Sales Person & Specialist 2025- Used CRM tools like Zoho and Go High Level (GHL) to track lead activity, manage pipelines, and automate follow-ups. Coordinated with the digital marketing team to align proposals with current service offerings and campaign performance. Educated clients on marketing ROI, campaign performance metrics, and the value of performance-based marketing models. Virtual Travel Consultant 2022 - 2025 Organized trips for individual, family and business travelers -Collected, handled and documented payments for travel services and associated feels. Informed clients of travel policies Admnistrative Specialist 2019 - 2019 Scheduled meeting, booked meeting rooms and prepared meeting agendas Handle all of the time tracker of our other offices around the Philippines. Prepared project, document, reports Administrative Assistant II - Executed record filing system. Developed and updated spreadsheet and database to track, analyze, and report on performance and other government documents. Quarterly budget preparation and analysis ANNA MARIE GALI Technical Support Representative - Assisted customers in identifying issues and explained solutions to restore services Translated complex technical issues into digestible language for nontechnical users Identified potential sales and cross-selling opportunity Customer Service Representative - Maintained customer satisfaction with forwarding Thinking strategies focused on addressing customer needs Provide primary support for the customer - Update account information to maintain customer records. EDUCATION Bachelor of Science in Information Technology University of the East - Recto Ave., Metro Manila