Anna Marie Anunciado

ANNA MARIE C. ANUNCIADO (- |- General Virtual Assistant/Executive Virtual Assistant LinkedIn: https://www.linkedin.com/in/anna-marie-anunciado-350a2a268/ OnlineJobPH: https://www.onlinejobs.ph/jobseekers/info/- I am your preferred Virtual Assistant. I have years of experience providing exceptional management and organizational skills. Aside from managing your e-mails, calendar, keeping your spreadsheets up to date, and gathering and verifying paperwork for the project, my customer service experience will ensure customer retention as they enjoy warm and professional service as we interact. Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes. Applies communication and analytical skills and possesses practical knowledge. PROFESSIONAL EXPERIENCE: Senior Process Associate Tata Consultancy Services (IT SERVICES, CONSULTING & BUSINESS SOLUTIONS) Taguig City (Jan 2020-May 2022) ❖ Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for the last fifty years. Tata group, India's largest multinational business group, TCS has over 450,000 of the world's best-trained consultants in 46 countries. It serves industries, including insurance, healthcare, retail, telecom and others. ❖ We cater customer service for Cardinal Health, Inc. pharmaceutical US Company (TCS partners with Cardinal Health, Inc.), which helps them improve customer experience. ❖ Create order placements while ensuring accuracy and proper formatting of data. ❖ Providing e-mail support to clients and following up on order placement, tracking, refunds, and other discrepancies with different vendors. ❖ Attracts potential customers by answering product and service questions; suggesting information about other products and services. ❖ Opens customer accounts by recording account information. ❖ Maintains customer records by updating account information. ❖ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ❖ Recommends potential products or services to management by collecting customer information and analyzing customer needs. ❖ Prepares product or service reports by collecting and analyzing customer information. ❖ Contributes to team effort by accomplishing related results as needed. ❖ Ensure customer satisfaction and provide professional support. ❖ Become one of the Top Agents for Quarter 1 and Quarter 4 of the Year 2021. In-house Property Consultant DMCI HOMES Makati City (May 2019-December 2019) ❖ DMCI Homes hybrid development (Mid- and High-Rise Buildings) and became the Philippines' first real-estate firm to be recognized as a quadruple A contractor. ❖ Prospect for clients ❖ I assist clients with property decisions, provides solution and analysis. ❖ Responsible for contacting clients and offering them consultation via phone calls, emails, or inperson meetings. ❖ I conduct thorough research on available properties before advising clients on the same. ❖ I assist clients in gathering and submitting legal and/or documentary requirements and other related matters. ❖ Build and sustain a solid social and professional network. ❖ Update clients on market conditions, prices. ❖ Meet the required sales target on a quarterly basis. ❖ Manning of project exhibit booths ❖ Conducts project presentation and site trips ❖ Responsible for promoting and marketing of the projects of DMCI projects through advertisements, open house events and participating in various sales and Marketing initiatives. In-house Property Consultant Greenfield Development Corporation Mandaluyong City (Nov 2018 – April 2019) ❖ Greenfield is one of the Philippines’ most stable and diversified real estate companies, rapidly expanding through aggressive developments in industrial, commercial, residential, recreational and infrastructure projects. ❖ Prospect for clients ❖ I assist clients with property decisions, provides solution and analysis. ❖ Responsible for contacting clients and offering them consultation via phone calls, emails, or inperson meetings. ❖ I conduct thorough research on available properties before advising clients on the same. ❖ I assist clients in gathering and submitting legal and/or documentary requirements and other related matters. ❖ Build and sustain a solid social and professional network. ❖ Update clients on market conditions, prices. ❖ Meet the required sales target on a quarterly basis. ❖ Manning of project exhibit booths ❖ Conducts project presentation and site trips ❖ Responsible for promoting and marketing of the projects of Greenfield projects through advertisements, open house events and participating in various sales and Marketing initiatives. Data Entry Agent AS WHITE GLOBAL (OUTSOURCING SERVICE PROVIDER IN AUSTRALIA) Taguig City (May 2018-October 2018) ❖ An Australian company specializing in integrated offshore staffing solutions. ASW Global has been disrupting the remote staffing industry by bridging the gap in finding, integrating and managing the best possible talent. ❖ Ensure that compensation and benefits calculation compiles with applicable regulations or legislation. ❖ Analyze and review all salary/compensation details before sending to claims through auditing. ❖ Compile, sort, and verify the accuracy of data to be entered. ❖ Responsible for identifying, interpreting, and inputting employee’s information into the appropriate database and/or program. ❖ Monitoring or keeping track of received and completed data documents. ❖ Coordinate queries directly to claims to resolve questions, inconsistencies, or missing data. AVIDA LAND CORPORATION (AYALA LAND INCORPORATED SUBSIDIARY) Taguig City. (February 2015-March 2018) I. Product Delivery Associate-Data Management: Customer Care Department (October 2016March 2018) ❖ Avida Land is a residential brand of Ayala Land, the Philippines’ leading developer of ❖ ❖ ❖ ❖ ❖ II. sustainable estates offering a diverse mix of quality residential and commercial developments that support local economic growth. Responsible for updating day-to-day turnover unit reports from turnover associates for their respective projects/locations using Outlook, MS Excel, and SAP. File Management: Consolidating up-to-date from quarterly to annual reports from Customer Care Officers (Assistant Managers) for their respective project performance. These include the Total Turnover accounts, Canceled, Inventory units, Customer complaints, and Avida Residence Events. Executive Administrative Assistance and Data Reporting: Provide accurate and timely reports for the Department Head Manager, quarterly and annually, which will be used for the Management Committee (MAN-COM) meetings. Administrative Assistance: Handling admin works using SAP and In-house systems. Scheduling appointments and arranging work-related travels for the Department Head Manager and Assistant Managers. Customer Service: Responds efficiently to phone calls from client questions; respects all internal and external customers. Sales Support Associate: Sales and Marketing Department (Feb 2015-Sept 2016) ❖ Receives and review documents of buyer. ❖ Provides immediate feedback to partners (Buyer and Brokers) regarding submitted ❖ ❖ ❖ ❖ ❖ ❖ ❖ documents. Prepares and analyzes sales reports. Ensures efficient implementation of Sales policies and guidelines. Monitors sales production. Provide support to sales force. Ensures that the buyer's documents and requirements are complied with and submitted within prescribed period. Reviewing post-dated checks, process the auto debit and manual debit arrangement. Performs other related functions from time to time. SAP Encoder BELLE CORPORATION (SM INVESTMENTS CORPORATION SUBSIDIARY) Pasay City. (May 2014-January 2015) ❖ Belle Corporation is a developer of tourism and leisure destinations in the Philippines. Its principal asset is the City of Dreams Manila in PAGCOR Entertainment City by Manila Bay, which is being leased on a long-term basis to Melco Resorts and Entertainment (Philippines) Corporation (Melco). ❖ Posting current information of the elite clients of Tagaytay Highlands in System Application Products in the data processing. ❖ Coordinating with internal units for efficient and accurate information for quality system monitoring. Documentation Finance System-Contract Preparation Unit FEDERAL LAND INC. Makati City. (October 2012-March 2014) ❖ Federal Land is a trusted real estate developer in the Philippines, nurturing dynamic communities since 1972. This company deliver residential, office, retail, and hospitality developments to meet the ever-changing needs of the people and the communities it serves. ❖ Responsible for the preparation of the Contracts to Sell, Deed of Sales, and Lease of Contracts. ❖ I ensure prompt assistance for the supervisors/ team leaders for administrative work. ❖ Responds efficiently to phone calls from Sales brokers concerns and client questions. EDUCATION Bachelor of Science in Business Management Major in Operation Management City University of Pasay, School Year- SKILLS: ❖ ❖ ❖ ❖ ❖ ❖ ❖ Administrative Support Google Workspace Customer Service Executive Administrative Assistance File Management Microsoft Teams Accurate data entry Attended Seminars and Courses: ❖ Amazon FBA Product Research (February 2022) ❖ Construction Occupational Safety and Health (COSH) at RBA-Env’t, Mandaluyong City (December 1013,2019) ❖ Real Estate Brokerage Seminar for Salesperson at DMCI Main Office (August 29-30, 2019) ❖ Effective Business Communication at Avida Land, Training Room (October 10-11, 2017) ❖ Advanced Microsoft Excel at Avida Land, Training Room (May 11-12, 2017) Achievements at TCS: ❖ ❖ ❖ ❖ ❖ ❖ ❖ Star Team Award - July 28, 2020 Best Team Award - May 18,2021 Star of the Month Award - July 07, 2021 Best Team Award - November 04, 2021 Star of the Month Award - December 28, 2021 Quarter 4 - Quality Rockstar Cardinal Health - July 16, 2021 Quarter 1 - Quality Rockstar Cardinal Health - October 29, 2021 Character Reference: Maanne Lopez Production Manager - SGS Co Manila, (- Cristel Villamarin Production Manager 2- SGS Co Manila, (- Tam Prestado Quality Assistant Team Leader at AS White, (- Manuelle Mary Maquiling Chevron Philippines, (-