Anna Maria Mendoza – Ramos
#5 Cepeda corner E, Santos Concepcion Uno, Marikina City, Philippines
Mobile #- / - / Skype id: toughgirl1966
Work Experience:
May 2018 – current
Virtual ProfessionalOnlinejobs.ph
Data entry / Research / Product pricing / Bank Reconciliation / Customer service /Administrative duties
January 2017 - current
Data AnalystOnlinejobs.ph
Research for specific health care providers including hospital name & website address;
Data scrapping information such as department, specializations, phone, fax & email; &
Data entry of all information needed and sent back to employer via email for verification.
April 2017
Research & Data Entry SpecialistOnlinejobs.ph
PT Data entry specialist / collate & consolidate information of different real estate agencies with specifics to agent's name and contact number and enter into a google spreadsheet.
October – November 2016
Virtual AssistantOnlinejobs.ph
In charge of email management for both personal and company accounts;
Email wage slips to employees upon verification from accounting office;
Weekly cash system report to manager and owner;
Bank deposit reconciliation;
Inventory check and coordinates with suppliers;
Does research from time to time;
General Social media marketing (Facebook, Twitter, Hootsuite);
Other administrative duties required.
August – October 2016
Call Reviewer / Data EntryHumanatic/Upwork/goLance
September 28, 2009 – May 15, 2016
JP Morgan Chase Bank, NA
Senior Service Specialist 1 for Telephone Banking
Worked with Card and Consumer Banking as Senior Service Specialist 1 for Telephone Banking;
Assist clients with their online banking concerns; such as maintenance, log-in issues, update information, monitor accounts with the company, set up payments, external and internal money transfers, check balances, etc;
Also served as front liner to clients who called in to check balance and transactions with their accounts; and
Worked as email support specialist answering customer queries.
May 2007 – September 2009
Sykes Asia (formerly ICT Group)
Customer Service Specialist
Accounts: Citibank / Barclays / Virgin / Chase
My first account was Citibank where I do cross selling; offering additional insurance as protection to credit card holders, where I stayed for six months;
Transferred to Barclays as inbound customer service assisting customers with their credit card account for a year and a half; and
Transferred to Virgin Mobile as customer service assisting customers with their prepaid mobile accounts for one year;
When Chase was initially offered in ICT that was the time I decided to transfer, first with consumer banking and then online banking.
June 2004 – April 2007
Teleperformance
Customer Service Specialist
Account: Sprint
Worked for Sprint telecommunications as customer service; and
I assist customers with their postpaid mobile account
Previous Work Experience:
Cinderella Marketing (1994-95) – junior buyer
Solidbank (1995-96) – encoder
Family First -) – policy encoder
Golden Ridge Estates (2001) – secretary
Magnificat Ventures (2001 – 02) – executive assistant
St. Peter Life Plan (2002-03) - cashier
CVJ Food Marketing (2003 – 04) – general clerk
Personal Details:
Education – Philippine Women’s University
Bachelor of Science in Business Administration major in
Entreprenueral Management
Date of Birth – July 2, 1966
Status - Widow
Tax Identification -
Social Security -
HMDF (Pagibig) -
Personal Reference:
Marie Ella Burdeos-Pasig City-
Joan Salaver-Cainta, Rizal-
Margarita Mamerto-Pasig City-
