Anna Makra

ANNA VARVARA MAKRA  The Hague, The Netherlands +31 - -, LinkedIn: Anna Varvara Makra WORKING EXPERIENCE AkzoNobel April 2019 - present, Sassenheim, The Netherlands Label Specialist Marketing, ASC Marketing, Product Data & Labelling      Management, creation, validation and modification of data and requests in internal systems such as SAP, PMMT, OneLabel. Design, creation and modification of product labels and packaging, using InDesign and OneLabel software, according to legislations, internal processes, and branding policies. Communication and management of data and label requests with compliance, quality, product management, branding, printing agencies, direct customers and distributors. Participation in business unit’s internal projects for the implementation, improvement and optimization of internal systems, procedures and policies as labelling team’s representative and application’s master user. Creation and ownership of global labelling department internal manuals and instructions, improving the efficiency of the global labelling team and the long-term goal of harmonization among different locations. Össur Europe B.V. May 2018 - March 2019, Eindhoven, The Netherlands Customer Service Representative B2B & Emerging Markets, Customer Operations          Customer operations and order management for B2B & Emerging markets (Middle East, Gulf Region, Israel, Russia, Turkey, Greece, Cyprus, Malta, North Africa, Eastern Europe, Poland, Central Europe) for prosthetics and orthotics devices. Returns, services, and complaint management in B2B & Emerging Markets; communication and coordination with technical and service center facilities in NL, US, UK and Iceland. Training and mentoring of junior members of Customer Operations team. Logistics sourcing and coordination with UPS preferred logistics partner and various other global logistics providers for prosthetics and orthotics orders. Communication and coordination with third-party suppliers in Asia and Europe for private labels orthotics products demand and supply. Providing feedback to exclusive distributors, distributors, prosthetics workshops, end users about product related questions and topics. Account receivables management and financial requests for B2B markets. Identification of tenders, leads and opportunities, sales and marketing support to 3 Area Managers, 1 Marketing Manager and 1 Business Unit Director. Coordination of quality requests, certificate of origins, ISO & CE certificates, legalization of various documents.      Coordination of trainings, seminars, samples, product launches, marketing requests in B2B & Emerging Markets. Updates in prosthetics & orthotics pricelists. Testing systems and processes as a super user providing recommendations for updates and modifications. Research and monitor B2B & Emerging Markets for tenders, competition, governmental reimbursement and insurance analysis. Participation in Corporate Events Steering Committee for the coordination and management of corporate & employees’ events. Össur Europe B.V. March 2009 - April 2018, Athens, Greece (remotely) Customer Service Representative Greece, Cyprus & North Cyprus, Customer Service Europe           Manage, coordinate, monitor and follow up on orders, requests and offers, complaints, products’ returns and repairs, technical questions, pricing, stock availability, logistics issues, consignment stocks of more than 56 Prosthetists (CPOs), 18 Orthotics Distributors, and private prosthetics and orthotics users in 3 countries. Interact daily and effectively with colleagues of Warehouse, Sales, Material Control, Academy, Product Management, Finance, Marketing Units in the Netherlands, Iceland, US, Poland and other EU countries, for the resolving of more than 95% received requests and issues within the same day. Provide sales support to the Area Sales Manager, assist in the identification and followup of leads and opportunities, contribute in development and management of Prosthetics and Orthotics Accounts of achieved sales target 800K - 1mil € annually. Create, coordinate, localize and translate multiple marketing campaigns, product announcements, newsletters, product brochures, technical presentations, promotional giveaways, marketing requests and evaluate their effectiveness in the local markets. Be responsible for the significant reduction of more than 70% of account receivable levels and manage customers’ financial requirements such as financial statements, business contracts and bonuses, invoices, credits. Testing applications and systems as a user and providing recommendations. Coordinate several technical seminars, events, products trainings in terms of logistics, customers’ communication and feedback, products demo and samples. Research local Prosthetics & Orthotics Markets for the monitoring of tenders, competitors, governmental reimbursement and insurance analysis. Attain substantial product and market knowledge by actively participating in training seminars and exhibitions. Create, update and monitor various customers’ data and business reports in Microsoft Navision, Microsoft CRM and Microsoft SharePoint Plaza internal databases. Oracle Corporation July 2007 - February 2008, Prague, Czech Republic TSMB Territory Sales Manager I, Greece & Cyprus, Oracle Direct   Manage, develop existing customers and partners accounts, and provide sales forecasts. Create and develop new accounts by identifying prospective customers, and lead generation through product and country specific marketing campaigns.   Work with and develop relationships with Field Sales Force, Resellers, Oracle Alliance and Channel Partners to drive revenue, maximize customer service, plan and implement direct sales campaigns. Demonstrate knowledge of Oracle Technology Products and Partners Solutions via training seminars. Scicom S.A. Business Performance Technologies May 2006 - June 2007, Athens, Greece Commercial Department Assistant, Commercial Department    Research the Greek & Cypriot Retail Market for the identification of prospective customers and promotion of LS Landsteinar Retail Suite & Microsoft Navision. Create and update customers and prospects database management. Assist and support Sales Manager & Marketing Manager in creation of proposals, orders, public tenders, marketing campaigns, cases studies, press releases, translations, software trainings and corporate events planning, and in communication with foreign software vendors. INTERNSHIPS The American College of Greece, Deree & Pierce College September 2004 - June 2005, Athens, Greece Computers Laboratory Assistant (Studentship), IRM Department  Assist fellow students and instructors in registration, projects and assignments with standard software and computer related procedures. Embassy of the United States (Athens, Greece), U.S. Commercial Service September 2004 - February 2005, Athens, Greece Assistant of the Chief Advisor Strategy & Commercial Affairs (Internship) ▫ Security Clearance ▫ Recommendation Letter by Walter Hage, Commercial Counselor      Research and create Greek Industry Market Reports in the Renewable Wind Energy and Defense Sectors for the development of US companies to the relevant Greek markets. Assist Greek companies in developing relationships with U.S. firms by attending major international trade events, such as 2004 Florida Power Gen International. Attend conferences, exhibitions and meetings (2004 Athens Defendory Exhibition, 2005 7th KEM Athens International Franchise Exhibition), assisting local and foreign companies in identifying potential partners and distributors. Create and update exhibitions’ participants and prospects lists in databases. Translate articles and make various administrative and archiving duties. VOLUNTEERING Sharpcrowd AB May 2018 - present, Sweden remote Member of the board (Volunteer)  Swedish finance tech start-up. Member of the board. Next Stage Consulting Investment Brokerage Firm January 2018 - April 2018, Athens, Greece Human Resources (Volunteer)     Create and manage employment posts in social media, job sites and university portals. Research candidates’ profiles and select the appropriate candidates out of the overall pool of interest Conduct interviews together with the founder of the firm Successfully managed to recruit 2 candidates for the Operations and Junior Research Analyst part time positions. Ashoka Non - Profit Organization February 2016 - February 2017, Athens, Greece Virtual Writer - Storytelling (Volunteer)  Writing compelling stories, narratives and profiles about Ashoka's work, projects and its social entrepreneurs. 2004 Athens Olympic Games August 2004, Helliniko Olympic Complex, Athens, Greece Ambush Venue Assistant (Volunteer), Ambush Marketing Division  Report, patrol the venue, assist and supervise the sponsors, spectators and employees for the correct implementation of the Clean Venue Policy. EDUCATION July 2002 - June 2006 The American College of Greece, Deree College Bachelor of Science in Business Administration, High Distinction Major Marketing Management, Alumna, CI: 3.76/4.00 September 1990 - January 2006 National Conservatory (Ethniko Odeio) of Athens Diploma in Piano September 2000 - June 2002 Organization of Vocational Education & Training (OEEK) Certificate in Marketing, Full Scholarship ▫ Transport Marketing and Organization of Grade Touristic Athletic Events (Olympics), Leonardo da Vinci Program - Europass, Cavalese, North Italy, 3-23 March 2002 WORKSHOPS & CERTIFICATES Met Film School February 2019, London, UK Introduction to Film Producing (Workshop) Össur Academy March 2009 - March 2019 , Eindhoven, The Netherlands Various workshops in socket manufacturing, prosthetics and orthotics product training, gait training and human anatomy, bionics training, Microsoft CRM and Salesforce Oracle Academy July - August 2007, Dublin, Ireland Selling techniques & software product knowledge SKILLS Greek: Native English: Fluent ▫ Certificate of Proficiency, University of Michigan, March 2004 Spanish: Basic        MS Windows, Mac OS MS Office, Mac MS Office, Mac iwork Adobe Acrobat, Adobe Reader, Adobe Distiller, Adobe InDesign Internet Explorer, Mozilla Firefox, Google Chrome, Safari SAP, Microsoft ERP Navision, Microsoft CRM, Microsoft SharePoint Plaza, Salesforce, Siebel, Lotus Notes Oracle Application System, Oracle Collaboration Suite, Oracle Application Server Portal Macromedia Dreamweaver MX 2004, Photoshop INTERESTS Researching and investing in start-ups via equity crowdfunding campaigns, backpacking travelling, scuba diving, photography, films. ANNA VARVARA MAKRA  The Hague, The Netherlands +31 - -, LinkedIn: Anna Varvara Makra Dear Sir / Madam, I would like to introduce myself and express my interest in becoming a part of your company/organization. The enclosed resume will furnish you with information concerning my overall employment background, education and skills. My employment, internship and volunteer background gained me valuable experience in customer service, complaints management, operational marketing, sales support, finance and business administration, human resources, working both in multinational corporations and medium size companies in Europe, cooperating with people from different cultural, educational, professional and managerial backgrounds. Through my education and working experience, I have enhanced, and continuously do so, my leadership and mentoring skills, my negotiable, communicative capabilities, as well as my critical, analytical, creative and organizational skills. I consider myself a meticulous, goaloriented, reliable and flexible person, in addition to an enthusiastic, resourceful, open-mind, motivating and caring personality able to work inside a team, remotely or unsupervised. I am always open to new challenges and opportunities, both in Europe and internationally, along with exploring new business sectors and professional paths. My objective is to obtain a position that will fully utilize my skills, interests and experiences, offering an opportunity for constant personal and professional growth. I am confident that my competencies and experiences will be an asset for any company/organization will offer me the opportunity to reveal them. I would greatly appreciate the chance to meet with you discussing how I could be a vital part and learn more of your company/organization and vision. Thank you in advance for your time and consideration. I look forward to hearing from you. Sincerely, Anna Varvara Makra