Anna M.B

ANNA MARIE BATISLAONG CONTACT --Iloilo Philippines SKILLS Appointment Scheduling & Lead Generation Sales Strategy & Business Growth Customer Relationship Management (CRM) Communication & Negotiation Skills Client Retention & Upselling Conflict Resolution & ProblemSolving Email & Phone Outreach Campaigns Process Optimization & Team Collaboration REFERENCE Joe Koscielski Go Get Made- CERTIFICATIONS Outside sales Certification Express University Business Development certification Express University EDUCATION University of San Agustin BSED, Major in English SUMMARY Results-driven professional with 10 years of combined experience in appointment setting, business development, and customer support. Adept at generating leads, managing client relationships, and delivering high-quality service to boost customer satisfaction and business growth. Skilled in CRM systems, sales outreach, and conflict resolution with a proven track record of exceeding targets and fostering long-term client loyalty. WORK EXPERIENCE APPOINTMENT SETTER AT GO GET MADE Scheduled qualified sales appointments per week for senior account executives. Used CRM tools to track lead progress and follow up on inquiries efficiently. Conducted cold calls and email campaigns to potential clients. Coordinated with sales teams to ensure seamless handover of prospects. BUSINESS DEVELOPMENT SPECIALIST AT TEODORA HEALTHCARE Built and maintained strong client relationships, resulting in a 20% improvement in client retention and new clients. SALES SPECIALIST AND COSTUMER SUPPORT AT FBC- FREIGHT BROKERS COURSE.COM Resolved customer issues with empathy and efficiency, achieving a 95% customer satisfaction score. Provided product knowledge and guidance, resulting in upsell opportunities.