Anna Lourdes Zarsuelo

Anna Lourdes Zarsuelo VIRTUAL ASSISTANT ROCKSTAR HIGHLIGHTS I have 2 years of working experience in a homebased setting and prior to that I have also worked in BPO industry for 2 years. My goal as a virtual assistant is to be part of an organization where I can exercise the skills I have acquired and help them achieve growth and success. WORK BACKGROUND Jobletics Pro Inc. https://www.jobletics.com/ Senior Partnership Manager September 2019 - present Overall management of the customer side of the business. Research through different Job boards and gather leads that CONTACT DETAILS are related to our industry and make an assessment before doing an outreach. Introduce our service to prospective clients by sending an - email blast with our flyers and calling them. Assess the customer’s needs, wants and strategize with the - management on how we can meet them while looking into the company’s policies and procedures. www.linkedin.com/in/annazarsuelo Assess the location of the customer requesting the use of our service and create necessary Job ads to help out the team. Bgry. 24 Manasa Lucban, Quezon Provide necessary reports to the management relating to the Province, Philippines 4328 customer’s feedback and concerns. Manage a team with a three-member that handles customer related concerns. Train new members of the team with customer-related accounts and issues. Provide suggestions to the management that could help in the company’s growth and revenue. Implement new processes and changes with the team. Partnership Manager February 2019 - September 2019 SKILLS Onboard a new customer or business by calling them to set an appointment and understand their staffing needs. Data Entry Email writing skills Excellent oral communication Basic knowledge with Microsoft Excel Administrative support Management skills Explain to the customer the convenience of using our Jobletics App and how to navigate it. Call customers and send emails necessary to update them on any current changes in our system or App and policy. Contact customers for any shift-related, account or billing concerns. Keep track of the administrative reports like customer’s Customer-focused service payments and billings. Effective planning and system Send invoices, receipts, and monthly reports to the customers improvement whenever needed. Critical thinking and decision-making Attend to the customer’s payments over the phone, check Task and result-oriented disputes with the automatic charges on their credit card and process refund to the customer’s bank account whenever necessary. Client Success Specialist December 2018 - February 2019 TOOLS Manage the business or customer’s account by maintaining accurate records of their information on our database. Attend to the customer’s inquiry regarding our service by calling them or sending emails relating to our products and services. Explain to the customer the benefits of using our service and how we can help them grow their business. Understand the customer’s concerns and provide appropriate intervention to resolve it through effective communication with our team. Communicate with the customer regularly to get their feedback and suggestions relating to the use of our services. Update customer records in our database. Answer chats, emails and calls relating to customer inquiry and concerns. Recruitment Specialist November 2017 - December 2018 EDUCATION Coordinate with the team to understand the current staffing needs and to make effective interview prioritization. Southern Luzon State University Bachelor of Science in Nursing June 2007 - April 2011 Lucban, Quezon Province, Philippines, 4328 Attracts new candidates by creating advertisements in various job boards e.g Indeed and ZipRecruiter. Fulfill the required number of staff by evaluating candidates through a phone screening and video interviews. Asses candidates skills by analyzing their responses and compare their qualifications to the job requirements. Lucban Academy High School | June 2003 - April 2007 Lucban, Quezon Province, Philippines, 4328 Attend the scheduled interviews and manage the rescheduling of candidates whenever needed. Discuss candidates' qualifications with the manager and the team to ensure appropriate job assignments. Casa Del Niño Jesus de Lucban Elementary | June 1998 - April 2003 Lucban, Quezon Province, Philippines, 4328 St. Joseph's School Elementary | June 1996 - April 1998 Jesus St, Pandacan, Manila, 1011 Metro Manila West Contact Services Inc. - SiriusXM https://www.siriusxm.com/ Customer Service Representative December 2012 - January 2014 Manage customer's account by providing and maintaining good records of information. Collaborate with the team by achieving the set goal as required. Recommend products or services appropriate for the customer and upsell whenever possible. WORK REFERENCES Manage customer's concerns, issues, and provide appropriate resolutions and alternatives within the company's policies Madayl Zalsos Business Operations Manager Jobletics Pro Inc.- Rahul Sharma CEO | Jobletics Pro Inc.- and procedures. Assess the customer's needs to attain satisfaction. Handle large amounts of inbound calls. Help the customer understand their billing by providing accurate information. Place and process orders for the customer over the phone. Provide appropriate troubleshooting steps on the customer's device and transfer to the technical department whenever needed. Anna Lourdes Zarsuelo VIRTUAL ASSISTANT ROCKSTAR --www.linkedin.com/in/annazarsuelo Bgry. 24 Manasa Lucban, Quezon Province, Philippines 4328 Applying for: Hi there, Good day! My name is Anna. I saw a job posting for this position here in Hubstaff Talent and it interests me because I know I have the skills and qualities that you require for the job. I have 2 years of working experience in a BPO company located in Makati, Philippines as a Customer Support Representative. I went on break and years after I decided to start building a career in the online industry. I was hired and got a job to be part of the Jobletics Pro Inc. (team Manila) and work my way up until I became the Senior Partnership Manager in the same company. With that, I am highly interested in rendering my services for your company and be a valuable part of your team by assisting in any way I can through the skills I have acquired over the years. With my previous jobs, I have been trained well to work under pressure, be a team player and multitask efficiently. I am an extremely goal-oriented person and always eager to learn more to be able to contribute to my team and be part of the company’s growth. My passion to resolve customer’s concerns, attend to their needs and contribute to the success of the organization I am in, definitely reflect into the way I do my work. I have my resume and portfolio attached to this letter, which could further discuss my professional skills and educational attainment. I’d be glad to discuss more detail on how I can be a help to your company in an interview. You can reach me through call or an SMS at - or via my email address- Thank you, and I hope to hear back from you soon! Warm Regards, Anna