ANNA LOU APA
ECOMMERCE OPERATIONS
VIRTUALASSISTANT
PERSONALPROFILE
CONTACTMEAT
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I am a well-rounded person with creativity and dedication to the career. I
have 10+ years of experience in Ecommerce, Customer Service, and
Leadership, which has been full of managing people, planning, and
organizing experiences. Proficient in Microsoft Office Suite, including
Word, Excel, and Outlook.
Able to provide services like time and calendar management, detailed
planning, handling calls, emails, and messages, arranging appointments, web
researching, typing and preparing reports.
WORKEXPERIENCE
SKILLSSUMMARY
Customer Service
Administrative Skills
Personal Assistant - Freelancing
Strive Freelancing | November 2020 - present
Assigned to manage data entry tasks, schedule management,
and maintain the functions of everyday activities which include
but not limited to customer service, appointment booking, and
email correspondence.
Leadership/Management
Project Coordination
Personal Assistance
Process Improvement
Shopify Customer Support - Freelancing
Strive Freelancing | November 2020 - present
Responsible for making sure that customers get the correct
information, account changes, or updates about their order.• Makes
desired changes and reach out to customers when they need to be
updated about the process of their orders.
Floor Manager
TechStyle | October 2013 - October 2020
EDUCATIONALHISTORY
UNIVERSITY OF SOUTH
EASTERN PHILIPPINES
Bachelor of Science in
Information Technology
Conduct day-to-day project coordination, planning, and
implementation across multiple teams
Manages Teams across all business units.
Held an important role and responsibility in improving the
customer service experience. Create and engage customers, and
facilitate organic growth.
Technical Support AT&T
Sutherland Global Services | May 2010 - Dec. 2012
Diagnose and resolve technical hardware and software issues
involving internet connectivity, email clients, IPTV, VOIP, and more; Follow
up and make scheduled callbacks to customers where necessary; Deliver
service and support to end-users using and operating automated call
distribution phone software, via remote connection or over the Internet.
