Anna Liza L Rodulfo

HIGHLY QUALIFIED!!!

• 16 years experience in customer service including Managerial/escalation calls (worked for US travel company and Telecom based in U.S) monitoring Call Quality and helping agents meet the target set by the client. Currently a performance coach handling 13 agents. Making sure that the agent will be able to meet their metrics and top KPI.
• 3 years experience as Admin Assistant
• Excellent written and verbal communication skills
• Keen attention to detail and has Good Analytical skills because of my experience as a Quality Analyst.
• 3 years experience as an Appointment setter for automobile company.
• Solid organizational and planning skills

Others: * Typing speed: 60 words per minute ***

*Can work 40 hours per week (any timezone) **

• Sabre trained by American Rep.