Anna Liza Dado

WORK HISTORY Chat/Email Support Specialist TELETECH PHILIPPINES JUNE 2013 TO DECEMBER 2019 - Resolves fault inquiries for Broadband, Landline and mobile. - Explain bills and disputes. - Support new customer service representatives Queue Support Specialist ANNA LIZA DADO VIRTUAL ASSISTANT/SOCIAL MEDIA MANAGER TELETECH PHILIPPINES 2007- SEPTEMBER 2012 - Process Credit Card Application. Chase Card Servies- USA - Resolve TIO Level 1 complaints. IINETAustralia PERSONAL DETAILS - Provided input in improving internal processes. - Customer Service-Billing I am an experienced Customer Service Representative with over 10 years experience in providing excellent customer support. I'm driven, dedicated and reliable. Teacher Ina ng Buhay Catholic School CERTIFICATIONS SKILLS Social Media Management and Marketing - FHMoms Philippines Virtual Assistance- FHMoms Philippines - Customer Service Excellent Communication Skills Social Media Scheduling Pinterest Management Create Social Media Content CONTACT INFORMATION- Calendar Scheduling Email Management Admin Support Copy Writing anna.dado1 - PREVIOUS EDUCATION Polytechnic University of the Philippines BA IN BUSINESS TEACHER EDUCATION, 2003