Anna Levingston

Anna Levingston Lake Charles, LA 70601 Cell: ​- Email:-Professional Summary I am a conscientious individual with management experience and exceptional people skills. I have experience in using many software programs and have over twenty years of experience in customer service. I desire a position that will both utilize my skills and talents and challenge me to grow further. Core Qualifications and Past Experience · · · · Financial and tax record processing Weekly Payroll Accounts Payable Training and development experience · · · · Computer proficient Microsoft Office Customer Needs Assessment Customer Satisfaction Experience September 2015 to BARC Properties Lake Charles, LA current Property Manager Collection of rent payments and file management. Assist with showing properties, bill payments, leases and evictions. May 2017 to Amanda Davis Lake Charles, LA August 2017 Personal Care Assistant Assisted Gail, Amanda’s mother, with her personal needs, and provided companionship and assurance of her safety June 2016 to Southern Casualty Insurance Lake Charles, LA May 2017 Customer Service Representative Processed payments, filing, in person and phone based customer service, assisted DeQuincy office June 2013 to Sabine Pools and Spas​ Lake Charles, LA May 2015 Lafayette Service Coordinator Processed inbound and outbound calls, assisted customers and technicians, ordered needed parts, processed invoices and daily reports April 2011 to C ​ ircle K April 2012 Customer Service Representative Cashier and customer assistant with stocking and cleaning responsibilities ​Lake Charles, LA July 2007 to ​Roto​ ​Rooter​ Lake Charles, LA August 2010 Assistant Dispatcher Dispatched plumbers, received calls from customers and processed invoices, documentation for septic tank maintenance and installations September 2000 to ​US Unwired/Sprint PCS​ Lake Charles, LA March 2006 Retention Specialist/Training Specialist/Activations Specialist 2000- Activations Specialist - received inbound calls from customer and agents, evaluated credit reports, directed caller through the activation of mobile phones 2003- Promoted to Training Specialist - successfully trained new hires for the activations department and trained existing employees on upgrades as needed in turn increasing comprehension, and productivity. Training department closed in-- Retention Specialist - acted in a supervisory manner by taking escalated calls from other employees and successfully retaining customers by empathizing, and correcting past billing errors and building better plans to minimize problems in the future. Education 1997 Delta School of Business Lake Charles, LA Associate Degrees in Accounting and Business Management 1988 St. Louis High School Lake Charles, LA Louisiana High School Diploma and St. Louis High School Diploma