Anna Lee T. Bellen

Anna Lee T. Bellen- - Brgy. Tambo, Lipa City, Batangas PROFILE I am a highly motivated and experienced professional with five years of experience as an executive assistant and more than one year of experience in customer service. I possess strong organizational, problem-solving, and communication skills, as well as the ability to learn quickly and be trained in new procedures. I have proven success in managing multiple tasks simultaneously, working in a fast-paced environment, and responding to customer inquiries in a timely and efficient manner. I have the ability to work independently or within a team and am highly organized, attentive to detail, and focused on customer satisfaction. I am passionate about utilizing my knowledge, experience, and skills to provide a high level of service and support, and I am confident that I will be able to make a positive contribution to any organization. EDUCATION Manila City, Philippines Bachelor of Science in Accountancy, De La Salle University Undergraduate During my studies in Accountancy, I learned Basic Bookkeeping which mainly includes recording, classifying, and summarizing financial transactions. I was also taught the skill of writing financial statements which are used to understand the financial position of an enterprise. Along with this, I had to do data entry which is a process of entering data into a computerized database or spreadsheet. All these skills developed during my course have helped me gain a better understanding of accountancy and its related fields. As a result, I am now able to analyze financial statements more accurately and effectively. Also, I can keep accurate track of all the records which are needed for accounting purposes. Moreover, I have gained knowledge about various bookkeeping software programs like Excel that help in tracking day-to-day transactions. My experience in basic bookkeeping, writing financial statements, and data entry during my studies has given me the confidence to use the same in practical settings. • PROFESSIONAL EXPERIENCE 07/2016 – 12/2022 Pampanga, Philippines 01/2015 – 06/2016 Lipa City, Philippines 05/2013 – 09/2014 Taguig City, Philippines Executive Assistant, Malboro Sand Processing Plant As an experienced professional, I am well-versed in organizing and prioritizing schedules and appointments. I understand the importance of allocating enough time to manage my workload efficiently. Hence, I have successfully prepared reports, presentations, and documents with utmost accuracy. Additionally, I am adept in coordinating travel arrangements and preparing itineraries for all the trips that may be necessary. Furthermore, through my expertise in email management, I have been able to draft and revise emails quickly and efficiently. Overall, my skills have made me a valuable asset to any organization. Technical Support Specialist, Alorica I handled billing issues with the utmost integrity, such as updating credit card information on file, issuing a refund, and verifying accounts. I also provided detailed step-by-step instructions for customers with technical concerns. Additionally, I was able to support customers via the secured remote support program. This enabled me to provide a more efficient customer service experience with the safety and confidentiality of each customer’s information. It was a great pleasure to be part of a team that upholds the highest standards in customer service and billing operations. Customer Support Representative, Sutherland Global Services For an auction-based website, I was in charge of assuring client shipment tracking and consumer concerns. The business was largely engaged in the United States at the time, but it has since expanded to have a global presence. I was responsible for producing step-by-step instructions, frequently asked questions (FAQs), and personalized solutions to customer questions. I also kept an eye on consumer feedback to make sure that everyone got a proper answer quickly. To guarantee that our customer service remained of the highest caliber, I also helped with the establishment of customer service protocols and quality assurance procedures. In order to ensure that client problems were handled effectively and swiftly, I worked with the customer service team. 02/2012 – 01/2013 Parañaque City, Philippines Gaming Support Representative/Technical Support Representative, Teleperformance Philippines I was responsible for resolving player tickets in a timely and efficient manner for an online game which is based in the US. That same year the game management divided to move to another call center, and I was moved to a wellknown appliance brand that is also based in the US. I mainly provided basic TV Troubleshooting, connecting between appliances such as Blu-ray, DVD player, and speakers. LANGUAGES English (C1) HOBBIES As a well-rounded individual, I enjoy engaging in a variety of hobbies in my free time. One of my favorite hobbies is playing online games, which allows me to unwind and escape into different worlds. Additionally, I enjoy making accessories as a creative outlet, and I find it fulfilling to see my designs come to life. Reading is another passion of mine, as it allows me to learn and expand my knowledge while also providing an enjoyable escape. Overall, my diverse range of hobbies demonstrates my ability to balance work and play, as well as my curiosity and willingness to try new things. SKILLS Computer Troubleshooting Microsoft Office Email Management Technical and Customer Support G-Suite Canva Program Installation, Settings Labeling, Tagging, Organizing Google Drive, Google Email, Google Sheets, Google Docs, Google Slides, Photoshop Photo Editing Word, Excel, Powerpoint Billing, Customer Service, Technical Support Basic Graphic Designing, Video Presentations