Anna Lee Hernandez

ANNA LEE HERNANDEZ General Virtual Assistant WORK EXPERIENCE Faculty Member STI College Dasmariñas| Sept. 2020- Jan. 2021 CONTACT--www.annaleehernandez84.wordpress.com PROFILE I have been a Customer Service Representative for more than five years. I am experienced in Event Planning, Front-Of-The-House, Sales, and Teaching. I recently enrolled in an Online Academy for Virtual Assistants to learn and develop my skills. I am a punctual, self-motivated, hardworking person in my career and life. and SKILLS Email Marketing and Management Social Media Marketing and Management Basic Graphic Design using Canva WordPress Management Ecommerce Sales Event Planning Front Desk Hospitality & Tourism SEMINARS AND TRAININGS July 31 - August 02, 2021 General Virtual Assistant Training Conducted by LEJIT Academy, PH September 21, 2020 One STI Educators Training (ONSET) STI College Dasmariñas City, Cavite, PH Provide effective classroom instruction in Tourism and Hospitality Management using methods and materials appropriate to the subject matter online (Microsoft Teams). Prepare and grading all class assignments, and/or examinations, and task performances. Advise, assist, and evaluates students, evaluate learning outcomes, and maintain regular office hours. Maintain accurate and timely student records as required. Maintain appropriate standards of professional conduct and ethics. Knowledge of the use of technology in teaching. Perform other duties as required by contract, collective bargaining agreement, and general institutional needs. Front Desk Supervisor Country Chateau Hoteliers Corp. | Jul. 2016 - Feb. 2020 Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or room for them based on their needs. Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff. Collect the guest’s payment using credit/debits cards, cash, or checking account information for rooms upon check-in. Settle the facility register at the end of each shift or day by counting the drawer, printing receipts, and running financial activity reports. Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill. Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest. Keeps the hotel lobby area inviting. Handles and monitors Online Travel Agents like Agoda. Facilitate and handles Seminars, Weddings, and other Special Occasions. Checks and make Quotations, Statement of Accounts, and Hotel sales. EDUCATION Cavite State University - Main Campus Bachelor of Science in Tourism & Resort Management w/ Certificate in Information System Management- | Indang, Cavite, PH