Anna Leah Lunesa

Anna Leah Lunesa EXPERIENCE Independent Telephone Surveyor | G1 Research Oct 2022 - Present CONTACT--Davao City, Davao Del Sur, Philippines 8000 EDUCATION BS in Biology University of Southeastern Philippines SKILLS Telemarketing Cold Calling Text Marketing Data Collection and Recording CRM Software Appointment Setting Communication Time Management Handling inbound and outbound calls Prospecting skills Telephone Etiquette Customer Service Attention to Detail Maintained strict confidentiality and adhered to ethical guidelines when handling respondent information. Conducted telephone surveys based on project requirements, following established scripts and guidelines. Cold Caller/Text Marketing VA | VirtuPal Mar 2023 - May 2023 Generate leads, set appointments, call, text, and conduct agent outreach. Handled inbound and outbound telephone calls from interested customers. Real Estate Telemarketer | TNT Investors Jan 2023 - Mar 2023 Telemarketing operations using CRM to manage customer data, log calls, send SMS, do computer dialing, and generate reporting. Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems. Cold Caller/Text Marketing | Swift Investments Jul 2021 - Nov 2022 Calling and texting leads to determine interest in selling their properties. Made appointments with interested customers according to schedule availability. Appointment Setter VA | The Embassy Outsourcing Agency Jan 2020 - Oct 2020 Setting an appointment and keeping records of potential clients' information and activity. Made phone calls and sent emails to establish leads. Market Research Interviewer | Dynata Philippines Jul 2011 - Dec 2019 Followed strict guidelines to receive unbiased, unprompted responses and kept the confidentiality of respondents' information. Conducted phone interviews on political, social, and consumer topics.