Anna Kurghinyan

Anna Kurghinyan Location: Montreal, Canada and New York, USA; email:- mobile:- Business Experience Private, New York, USA Remote Project, Support and Logistics Manager Main Duties: 2017 – up to date Manage and plan inventory as well as warehouse, 3PL, transportation, and other logistics processes Develop new strategies to streamline processes and reduce cost Arrange warehouse, catalog goods, plan routes and process shipments Ensure that quality, quantity, customer satisfaction, and financial commitments are met Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements Partner and communicate with manufacturers, suppliers, and customers Providing help and advice to customers using our organization’s products or services via zendesk, groove. Communicating courteously with customers, Investigating and solving customers' problems, which may be complex or long-standing problems Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill Issuing refunds or compensation to customers Keeping accurate records of discussions or correspondence with customers Analyzing statistics or other data to determine the level of customer service our organization is providing ImplementHIT, New York, USA Remote Project Manager and Senior Implementation Director2014 – 2019 Main Duties: Managing outsourced projects from concept through to completion Defining the scope of the project in collaboration with senior management Creating a detailed work plan and managing the full project lifecycle Determining the resources (time, money, equipment, etc) required to complete the project Developing a schedule for project completion that effectively allocates the resources to the activities Weekly, monthly and yearly reports to stakeholders. Recruiting and managing staff with appropriate skills for the project activities Executing the project according to the project plan Determining customers' needs and desires Working closely with IT team on the development of new products Planning and Implementing customized trainings Attending and scheduling team and the client meetings Bodybuilding eCommerce business, Leeds, UK Customer Support and Account Manager Main Duties: 2013 – 2016 Providing help and advice to customers using our organization’s products or services Communicating courteously with customers, Investigating and solving customers' problems, which may be complex or long-standing problems Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill Issuing refunds or compensation to customers Keeping accurate records of discussions or correspondence with customers Analyzing statistics or other data to determine the level of customer service our organization is providing Producing written information for customers Writing reports, analyzing the customer service Developing feedback or complaints procedures for customers to use Improving customer service procedures, policies and standards for our organization Meeting with other managers to discuss possible improvements to customer service Involvement in staff recruitment and appraisals Training staff to deliver a high standard of customer service Leading or supervising a team of customer service staff “Lehnhardt Akademie”, Yerevan, AR Project and Account Manager 2012 – 2014 Main Duties: Developing the marketing strategy and plan Organizing and providing with the rehabilitation for hearing impaired children Managing online community and engaging parents into communication Managing different budgets Making children focused decisions Communication with parents Weekly, monthly and yearly reports to stakeholders Organizing rehabilitation activities Managing all live/promotional events as required; work closely with partners, 3rd parties and stakeholders to identify and deliver project plans “GOTRYITON”, New York, USA Curator and Team Lead 2010 – 2013 Main Duties: Curate content on the site Monitoring user generated photos and comments Managing a team of 10 moderators, based worldwide Providing with reports Monitoring bugs and reporting if any Ensuring high quality of the content throughout the day “Fxedge”, trading company, Florida, USA Operations and Project Manager2011 – 2012 Main Duties: Oversee activities directly related to making products or providing services Direct and coordinate activities of businesses or departments Manage staff, affiliates, preparing work schedules and assigning specific duties Establish and implement departmental policies, goals, objectives, and procedures Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes Plan and direct activities such as sales promotions, coordinating with other department heads as required “Dr. Dobias Healing Solutions Inc.”, Vancouver, Canada Executive Assistant (part time) 2010 – 2016 Main Duties: Online research in the area of holistic veterinary medicine and homeopathy Administrative support Assisting with the introduction of holistic animal supplement line to the market Helping with community building efforts “Logipi”, online community, Chicago, USA & Stockholm, Sweden Online Community Manager 2009 – 2010 Main Duties: Build and maintain the content distribution network by way of social media channels Minute by minute participation in conversations that surround our content and brand, answer comments, be a mediator Participate and promote company activities in social media Manage and track link building campaigns, coordinated with all facets of our business Create and update daily, weekly and monthly reports as well as company newsletter, diary and correspondence management, analyze campaigns and translate data into recommendations and plans for revising the social media campaigns Communication management with clients Taking responsibility for the smooth running and successful delivery of meetings and other events including attendees, papers, logistics (e.g. travel, video conferencing, other technical requirements) Ensuring that the diary is an accurate reflection of the Chairman's commitments Anticipating and resolving issues in advance e.g. conflicting meetings Responsible for organizing all necessary hotel and travel arrangements (international and domestic) as required, including foreign currencies, hotels etc Responsible for accurately preparing travel itineraries including contact details, key addresses etc. and any relevant documents Maintaining an up-to-date filing system, archiving of files as and when needed Providing assistance with personal admin Undertaking specific projects as requested “MT Translation Agency”,Moscow, RF Interpreter2009 – 2010 Main Duties: Translation of different texts and documents OSCE/ODIHR Election Observation Mission, Yerevan, RA Interpreter2007 - 2008 Main Duties: Served as a personal interpreter at OSCE “A-data Systems international”, data Management Company, Yerevan, RA Marketing and Communication Manager2008 – 2009 Main Duties: Finding and developing relationships with international clients Negotiation Monitoring competitive literature, websites, specifications and other communications Analyzes this competitive information to identify changes and trends Developing marketing communications plan “TEA studio”, advertising agency, Yerevan, RA Business executive2004 - 2007 Main Duties: Managing activities and organizing activities Finding and negotiating with clients Creating sales leads Recruiting activities, leading sales team Writing and signing contracts, writing media plans Selling advertising packages Conformation and presentation of financial reports to municipal bodies, quarterly financial reports to board of directors, etc Creating business plan for advertising strategy Monitoring advertising campaign Public relations with customers and commercial structures of TV channels Organizing client dinners/entertainment and in-house lunches as required Diary management Booking and coordinating travel arrangements Correspondence management “Ben’s food market”, food store, Seattle, USA Sales Manager2002 - 2004 Main Duties: Managing activities Organizing activities Recruiting activities, leading sales team Leading sales strategy Diary management Booking and coordinating travel arrangements Correspondence management Leading advertising strategy Client relationship management Organizing day work "Delta" Ltd., Diagnostic Industrial Center, Yerevan, RA Business Executive1997 - 2002 Main Duties: Elaboration, testing and producing new diagnostic test systems Quality control Investigation of specific market, negotiation Preparing reports and presentations Diary management Booking and coordinating travel arrangements Correspondence management Organization of seminars with various clinical laboratory staff and doctors Republican Hospital, Yerevan, RA Laboratory Assistant1995 - 1997 Main Duties: Blood sampling and testing Education_____________________________________________ Master of Biological Science (MS) Nurse (diploma) British Certificate in Marketing, Management and Trading Language Proficiency Fluent in English, Russian, Armenian with intermediate French Skills/Strengths Prompt decision making, perfect communication and diplomacy skills, prudent negotiating skills, ability to work independently and in team environment, responsible, reliable, friendly, self-starter, professional. References Gary DeJarnett CIO at ImplementHIT Email:- Anna has been with our company for almost 4 years and in that time has exceeded expectations in terms of both work ethic and results. She has built valuable relationships with our most important clients, several of whom have expressed to me their appreciation for her work. The bottom line is that these days if we have an important task that needs to be accomplished, we give it to Anna to create the plan and see it through to completion - and she does. Kristina Keneally CEO, Basketball Australia Former Premier of NSW Email:- Anna is a conscientious, dedicated and detail-oriented assistant. She can manage a variety of tasks very well and is a quick-learner. I enjoyed working with her very much - I found her communication clear, her work of high quality and her time management excellent. I would not hesitate to engage her services again or recommend her to others. Marissa Evans CEO GO TRY IT ON, INC- www.gotryiton.com - Anna is a pleasure to work with! She is responsive, professional and thoughtful in her work. She goes out of her way to ensure high quality work and is helpful in determining what is best for our business. She oversees and manages all community behavior and ongoing on the site. She ensures a high quality experience for users. She is an outstanding; she goes above and beyond duties assigned to her and takes on more responsibilities than she is given. We feel blessed to have found such a superstar. She is capable, thoughtful and extremely hard working. Her work to date has been excellent and I’m pleased to continue to be able to work with her in the future. Dr. Peter Dobias, DVM Founder and CEO, DDHS Inc. 1337 Terrace Ave, North Vancouver, BC V7R 1B3, Canada - www.peterdobias.com - I have been working with Anna since March of 2010 and feel very grateful to have found her. She shares the same core values of integrity, excellent work ethics, has been a great team player, shows genuine love for people and animals and is forthcoming and honest. I also value Anna’s gentle and calm approach in dealing with others and her kind, conscientious and reliable approach to work. She performs her task with much care and precision and I feel very grateful to have worked with her. Dustin Mattison Founder Logipi - Branding Platform for Visionary Supply Chain Professionals - Skype: dustinmattison www.logipi.com - I highly recommend Anna Kurghinyan. Anna has proven herself as highly dedicated, results oriented, efficient and trustworthy. She has consistently advanced in her proficiency and performance and can independently solve problems and recommend solutions. I have no reservations to recommend her for taking on increased responsibility. Hal Preston Brent President & CEO Q Management Group I would highly recommend Anna Kurghinyan for any or all of your translation services. I believe she is extremely professional, always on time and provides a high level of detail in her follow-up as to the work she is has done. This makes it very easy to track her work which allows for easy budgeting and control. Her English is excellent and with her professional business experience I find this combination allows her to deliver outstanding results. I will continue to work with her and highly recommend her work to others. Sarah Fradgley STO/OSCE for Armenia 2008 E-mail:-Phone: +44 - Anna Kurghinyan worked as an interpreter in a multi-national team in Armenia. She has an excellent command in English language, she is a pleasure to work with and I have no hesitation in recommendation her as an interpreter and colleague.