Anna Kristina Velasquez

Block 9 Lot 6 Hot Springs Drive, Palmera Springs Phase 4 Camarin, Caloocan City PHONE-/- EMAIL:-Skype ID: anna.velasquez BORN ON MAY 7, 1981 IN QUEZON CITY OF ERANIO O. CAMARA AND REBECCA D. LAÑA ANNA KRISTINA C. VELASQUEZ EDUCATION 2001 – 2003 Bachelor in Science Major in Pharmacy Manila Central University Edsa, Caloocan City 1998 – 1999 Bachelor in Science Computer Science AMA Computer University Project 8, Quezon City 1994 – 1998 High School Sacred Heart Academy of Novaliches Quirino Hi-way, Q.C. 1989 – 1994 Grade School St. Joseph Educational Centre Cubao, Quezon City STRENGTHS     Good interpersonal and communication skills Has a very well rounded and cultured personality Proficient in Windows applications and the Internet Proficient in Airline Global Distribution Systems EMPLOYMENT January 2016 – January 2019 Virtual Assistant Admin Support / Inside Sales Agent Description: I did prospecting for my clients. Calling FSBOs, Expired listings, Preforeclosures and Circle Prospecting. I do both inbound and outbound calls to make sure that I get to speak to prospect leads and turn them to listing appointments. I am familiar with Mojo Dialer and Vulcan 7 with Commissions Inc, Contactually, Mail Chimp and Follow up Boss for sending email proposals and follow up messages. I am equipped with Kunversion, Bigpurpledot.com and Landvoice for the leads. As a General Virtual Assistant, part of my job is to accomplish tasks as an Admin Support and a Transaction Coordinator. I do clerical jobs, email management, call clients, email management, collect payments, send out invoices to other clients and help my client to manage his Broker Price Opinion business. As an Admin Support, I have done other tasks like Data Entry, website/CRM updating, web research and some transcription. I am engaged to update my client’s appointment in his Calendar, arrange any appointments or travel schedules with potential clients, sending invoices, process payroll and bookkeeping. October 2014 – October 2015 Technical Helpdesk Analyst (Graveyard Shift) Xerox Business Services 7th Floor One eCom Bldg Palm Coast Drive, Mall of Asia, Pasay City Description: Handling employee’s requests such as password reset, updating applications, responding to email requests, assists users with break and fix problems, Active Directory, Google Apps, Microsoft Tools, configuration of Outlook settings, troubleshoot VPNs mobile phone issues and computer hardware/software concerns by providing first call resolutions, making follow ups on the status of the ticket created for such issue until fully resolved. Creating and assigning tickets to the appropriate towers/support for resolution. November 2013 – September 2014 Marketing Associate / Appointment Setter (Graveyard Shift) Real Page Inc. 15F Tower I Rockwell Business Center Ortigas, Pasig City Description: I take in calls for the Central Leasing Office of Level One Marketing in the United States from prospect buyers of apartments and condominium units available in a specific community located in different states. As a Marketing Associate, our main goal is to set a site visit, discuss the cost of the rent and provide brief information about the community like the amenities available. July 2012 – November 2013 Technical Support Representative (L2) (Graveyard Shift) West Contact Solutions 24/F Export Bank Building Chino Roces, Makati City Description: I catered Comcast subscribers in the Beltway region (East Coast). I handled technical support issues both for their phone and internet service. I also help the customers to find quick and better resolution to resolve the issue even if it may lead to a Trouble Call. I also did upselling for products available for the customers and set their expectations about the charges. November 2011 – July 2012 Subject Matter Expert (Graveyard/Dayshift) Teleperformance Phils. 2/F SM Annex Regalado Ave, Quezon City Description: I did 40% of the Team Lead’s tasks including the end of the day reports forwarded to the Operations Manager. As an SME, I assisted agents with their pricing and reservation concerns, took in Supervisor calls for them and assisted passengers who were inquiring through the website of Hawaiian Airlines or via email. April 2011 – September 2011 Customer Service Representative (Dayshift) Teletech Inc. Level 1 & 2 Robinson’s Place Novaliches, Quezon City Description: I assist customer of AAPT, an Australian account regarding bills and complaints in their phone and DSL service. I make sure to resolve the issue before closing the enquiry of the customer by monitoring their accounts to guarantee good CSAT scores. July 2009 – September 2010 Technical Helpdesk Representative (Graveyard Shift) Vcustomer Phils. Inc 4/F Ecommerce Bldg. Eastwood City,Libis Quezon City Description: I was a Technical Support Representative for Target Corporation. I assisted employees of the store to reset their online password for payroll and also to troubleshoot the store’s equipment like the POS systems and the scanners. November 2008 – July 2009 Team Manager (Graveyard Shift) Denver and Muer 4/F Dioresa Plaza Dapitan, Manila Description: I was handling 5 teams and overseeing the status of the operations for the company. As a Team Manager, I help the Team Leads to create their lesson plans for their agents. I also sit in for the teachers or agents that are absent for the days and take over their class. Before I got promoted as a Team Manager, I was the Trainer/Coach for this ESL account, creating training plans, modules and coach trainees for further application of the training plan. July 2007 – October 2008 Customer Service Representative / Flex Trainer (Graveyard Shift) APAC Customer Svcs. Lot 1 Cyberpark Araneta Center, Cubao Quezon City Description: I was a Customer Service Representative for Blue Cross California, assisting Providers like doctors and nurses to check on the coverage of the patients’ insurance and health care policy. I was also asked to assist newbies and shadow trainers to help them with up skills training. May 2004 – June 2007 Events Organizer Symphonies Inc. Caloocan City Description: We were a one stop shop organizing events like parties and weddings. We provide services such as catering, venue, souvenirs and find suppliers as what the client requested. May 2003 – May 2004 Secretary Pleiades Insurance 12B Winston Street East Fairview Quezon City Description: I answer business letters and proposals to prospect clients, organize files, deliver insurance policies, and provide quotation according to the vehicle the client is using via phone call or fax.