ANNA KRISTINA V. AGUILA
Block 16 Lot 8 La Tierra Solana,
Bacolor, Pampanga
--OBJECTIVE
❖ To secure a leading position with a progressive organization that would give me the
opportunities to utilize my experience, develop new skills and expand my knowledge and
capabilities.
❖ To lead through new creative initiatives and plans to ensure objectives are met and
success measured.
PROFILE
❖ A dynamic and industrious Call Center Agent with excellent communication and
customer service skills and a broad range of expertise in administration gained primarily via
exemplary service in a call center.
❖ A resourceful Receptionist that have undergone intensive training to gain knowledge in data
management and office organization.
❖ An experienced Team Leader with excellent leadership and management skills.
❖ An experienced Executive Assistant/Project Manager that has proven track record in
exceeding set targets.
PERSONAL INFORMATION
BIRTHDATE:
BIRTHPLACE:
HEIGHT:
WEIGHT:
CIVIL STATUS:
NATIONALITY :
25 July 1986
Manila
5’6”
90 lbs.
Single
Filipino
EDUCATIONAL ATTAINMENT
TERTIARY:
AMA COMPUTER UNIVERSITY
Proj.8 Quezon City
BACHELOR OF SCIENCE IN COMPUTER ENGINEERING
SY-
CITY COLLEGE OF MANILA
Escolta, Sta. Cruz, Manila
BACHELOR OF SCIENCE IN ECONOMICS
SY-
SECONDARY:
ESTEBAN ABADA HIGH SCHOOL
Blumentritt St. Samp, Manila
SY-
ELEMENTARY:
DR. ALEJANDRO ALBERT ELEMENTARY SCHOOL
Dapitan St. Samp., Manila
SY-
CAREERS AND ACHIEVEMENTS TO DATE
January 24, 2018 - present
Upwork Manager/Console Supervisor
New Incentives Organization
July 4, 2017 - December 31, 2017
Executive Assistant/Project Manager
Smarket Results
September 30, 2015 - June 31, 2017
Executive Secretary
Zaradulla Manpower 1312
New Buswang Kalibo, Aklan
October 30, 2013 – September 1, 2015
Team Leader
At&T Blue Uverse, Billing and Sales
VXI Global Solutions
HPI Building, EDSA Quezon City
April 10, 2012 – October 1, 2013
Tier 2 Technical Support Representative
At&T Uverse
Convergys Philippines Inc.
7th-12th Floor Vertex One, Felix Huertas, Sta. Cruz, Manila
July 26, 2011 – March 29, 2012
Telephone Operator / Receptionist Supervisor
Elaj Medical Center Riyadh, KSA
July 17, 2009 - July 20, 2011
Lounge Receptionist
Dubai International Hotel
Dubai International Airport Dubai, U.A.E.
March 10, 2008 - March 23, 2009
Subject Matter Expert
Transcom Worldwide Incorporated
La Frontera, Pasig City
SKILLS
● Excellent office administration and organizational skills.
● Excellent customer service skills.
● Superb organizational, motivational, management and time management skills.
● Excellent at identifying, developing and using strengths of team members, as well as locating, detecting
and resolving problems and weaknesses of each team individually.
TRAININGS ATTENDED
Receptionist Training (384 hours completed) 6th of October - 6th of December 2010
