Anna Kaye Neilson

Profile Anna Kaye Neilson C U ST O ME R SE R V IC E Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Details Employment History Montego Bay, Jamaica-- Customer Service Representative/supervisor at Dependable Auto, Montego Bay S E P T E M B E R 20 1 2 — P R E S E N T Maintained up to date knowledge of products and services. Skills Data Entry Handled customer face to face or on calls and respond to queries about services, product malfunctions, promotions, and billing. Work to address all customer concerns in a timely and effective manner. Excellent Communication Skills Troubleshooting Skills Handle large volume of calls on a day-to-day basis with a sense of calm and good work ethic. Developed successful tactics to sell products and services to customers. Multitasking Skills Worked to understand the needs of each customer. Mediation and Negotiation Skills Chat moderator at Talktome.com, J U N E 2 02 3 - J U LY 2 0 2 4 Marketing Strategies Greeted customers with enthusiasm and a delightful and helpful attitude. Chat Moderation Moderated online chats and ensured a safe and respectful environment for users. Customer Service Provided support and answered questions from users. Demonstrated strong communication and problem-solving skills. Education Diploma, Claude McKay High School, Clarendon S E P T E M B E R 19 9 6 — J U L Y 20 0 1 ● Graduated with High Honors. References Delroy Stubbs from Dependable Auto-·- Andre Williams from Carnival Cruise Line-·- Dale Thompson from Heart Trust/NTA- B