Anna Karizza Alfonso
$15/hr
e-commerce / technical support / Content writing / customer support
Parea Vision- Reply rate:
- 33.33%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 32 years old
- Location:
- Bacoor, Cavite, Philippines
- Experience:
- 5 years
Websites
About
- Compensation and Benefits
- Admin Tasks
- Lead Generation
- Business Development
- Handled a total of 7 accounts (JWBL, CICADA, TAG, Entech Boiler, MongoTEL, S&F Enterprise and Amazing Listers)
- Reports directly to the client regarding daily tasks and issues
- _Mixture of Technical Support to Virtual Assistants _
- Supervise team to ensure that tasks provided by the client are completed prior to the deadline
- Does Quality Check on tasks and calls completed
- Ensures that call quality are at its best following ever changing protocols provided by the client
- Monitors agent every day and coach them on what needs to be improved or what they did well
- Make sure that all lines are fully staffed to hit 100% answer rate
- Supervise the team to make certain that they answer questions knowledgeable and thoroughly
Skills
Languages
