Anna Kalnina

ANNA KALNINA Athens, Greece • - •- PROFESSIONAL EXPERIENCE Hel Milano |- Brand Manager •Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications •Coordinated team members to continuous improvement in promoting and selling target products •Provided research and development of 50+ leather products to showcase benefits and retain customers •Built and strengthened strategic relationships with vendors and industry partners Baba Store |- Sales Assistant •Increased sales by offering advice on purchases and promoting additional products •Used consultative sales techniques to understand customer needs and recommend relevant products and services •Logged reports, expenses, receipts, and sales in company database •Used POS system to process sales, returns, online orders and gift card activations Wims |- Production Intern •Facilitated efficient hand-off from design to production by organizing materials and paperwork needed by production managers •Organized work to meet demanding production goals •Supported robust quality control and assurance procedures by helping coordinate sampling, inspecting and testing procedures •Examined incoming materials and compared to documentation for accuracy and quality Flash You and Me |- Customer Service Associate, E-Commerce Assistant •Addressed and resolved online ordering issues and concerns to promote seamless ordering process for customers •Documented and updated customer data to record interactions and facilitate follow-up •Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information •Managed financial tracking, inventory coordination and social media marketing EDUCATION & COURSES Learning Center “ Buts ” | 2022 Digital Marketing course The University of Edinburgh - edX | 2021 Introduction to Marketing course Riga School of Design and Art |- Apparel Design programme CERTIFICATES Career Essentials in Project Management | 2023 Microsoft and LinkedIn ADDITIONAL EXPERIENCE Parsons School of Design x Teen Vogue Fashion Industry Essentials course, 2020 London College of Fashion Starting Your Own Footwear or Accessories Label course, 2019 London College of Fashion Footwear Design Intensive course, 2019 SKILLS Design: Illustrator, Photoshop, Canva. Office: Excel, Word, PowerPoint, GoogleWorkspace. Social media: Instagram, Facebook, TikTok. E-Commerce platforms: Shopify, Etsy. Project Management: Asana, Trello, Slack, ClickUp, Microsoft Teams.