Ms. Anna Joshua F. Malilang
Data Professional | Analytics | ETL | Process Optimization
WORK EXPERIENCE
Data Specialist
New York, USA
Freelance
Dec 2025 – Apr 2026
• Prepare, analyze, and maintain Excel-based financial and operational datasets by consolidating data from
multiple sources, performing data cleansing and validation, and ensuring accuracy, consistency, and
completeness for reporting purposes.
• Support financial and operational reporting by uploading and managing datasets within internal systems and
client portals, identifying discrepancies, variances, and missing data, and coordinating with stakeholders to
resolve data issues on time.
• Improve data reliability and workflow efficiency by maintaining structured documentation, adhering to data
governance standards, and assisting with process optimization and automation initiatives across data
operations.
Revenue Management Analyst
Florida, USA
Freelance
Feb 2023 – Aug 2025
• Maintain and adjusted pricing across 100+ property listings, reservations, and guest databases while
implementing dynamic pricing optimization based on competitor analysis and market conditions, ensuring
100% data accuracy and consistency across all platforms.
• Provide analytical support and troubleshooting for Guesty property management system, manage specialized
client and internal team requests, and perform data clean up and quality assurance tasks.
Associate, BI Data Engineer
Makati City, Philippines
Concentrix CVG Philippines, Inc.
Mar 2021 – May 2025
• Gained expertise in ServiceSource's data architecture, addressed bugs, implemented enhancements, and
supported testing to maintain data accuracy and reliability in existing ETL processes.
• Expanded and optimized data pipeline architecture to enhance data flow and collection, supporting cross
functional teams with efficient and reliable data processes.
• Performed ad-hoc tasks for internal customers while assisting in process documentation to ensure operational
continuity and knowledge transfer.
Data Analyst
Oct 2019 – Mar 2021
• Managed data loading and integrity across multiple CRM platforms (Salesforce, Microsoft Atlas, Microsoft
Dynamics) through manual scrubbing, mapping, and configuration documentation to ensure 100% accuracy
and reliability for business operations.
• Collaborated with Business Analysts and Project Managers to maintain 100% data compliance and
organizational standards while monitoring trouble tickets to identify recurring issues and provide
enhancement recommendations.
• Participated in client meetings and review sessions to align project deliverables, address concerns, and ensure
successful project outcomes.
Operations Services Specialist
Aug 2018 – Oct 2019
• Create comprehensive sales quotations and booking packages using specialized client database and financial
systems, ensuring accurate pricing and package details tailored to individual client requirements.
• Maintain complete data integrity across multiple platforms including client databases, financial systems, and
CRM tools by systematically verifying, updating, and cross-referencing purchase orders, invoices, and client
information to prevent discrepancies.
• Serve as primary point of contact for handling complex external client inquiries and internal departmental
requests, providing timely, professional responses while maintaining a client-oriented approach to problem
solving and communication.
Workforce Analyst
Muntinlupa City, Philippines
Arvato Bertelsmann
Nov 2016 – Aug 2018
• Led schedule planning and sync meetings across multiple LOBs while generating daily/weekly/monthly
headcount, attendance, and adherence reports for stakeholders using Aspect (eWFM) software.
• Conducted manager onboarding presentations, interpreted business impact reports, established crossorganizational relationships, and created/updated process documentation and workforce training materials.
• Designed automated reporting systems, received quarterly performance recognition, completed Team Lead
Academy and Delivery Excellence programs, and consistently achieved KPI targets.
Transaction Specialist
Jul 2014 – Nov 2016
• Process licenses for client-specific programs - Delivered error-free results while creating work instructions
that improved quality performance and reliability across the team.
• Maintained 100% quality and accuracy by conducting comprehensive internal audits and case monitoring.
• Consistently earned monthly performance recognition by exceeding KPI scores.
• Manage daily/weekly audit reports and internal validation - Streamlined operations by designing and
implementing an automated Attendance Organizer system.
Operations Associate
Muntinlupa City, Philippines
First Advantage Philippines, Inc.
Feb 2008 – Mar 2014
• Allocate daily tasks, monitor deadlines, prioritize urgent verifications, and ensure timely report dispatch by
end of business day.
• Liaise with client managers on documentation issues, respond promptly to urgent emails, and assist with
complaints, queries, and special requests.
• Validate and process reports per company and client standards, maintain records, and provide regular updates
to client managers.
Administration Support
Feb 2007 – Feb 2008
• Monitor daily employee time records, track attendance discrepancies, organize leave/shift adjustment files,
and consolidate monthly reports for payroll accuracy.
• Organize employee records, handle confidential communications, manage office procurement needs, handle
locker assignments, and perform various administrative tasks as assigned.
EDUCATION
Arellano University
BS Computer Science
Cum Laude
Colegio De San Pedro
Associate in Computer Technology
Manila, Philippines
Graduation Date: Jun 2024
San Pedro Laguna, Philippines
Graduation Date: Mar 2006
INTERNSHIP
National Bureau of Investigation (NBI – Muntinlupa Satellite Office)
Mar 2006 (200 hours)
• Assist in organizing and filing official documents, reports, and correspondence.
• Perform data encoding, photocopying, scanning, and handling of confidential files under supervision.
• Support the daily operations of the office by answering phone calls, receiving documents, and managing
office supplies inventory.
• Assist in maintaining orderly and updated clearance records to support case tracking and administrative
compliance.
Skills: Data Analysis, Data Cleaning, Data Visualization, Programming, Strong attention to details, Team
Collaboration, Effective Communication, Time Management, Data Ethics,Tools & CRM: Advanced Excel, Google
Sheet, SQL, MS SQL Server, MySQL, Github, Aspect (eWFM), Canva, Guesty, JIRA, Monday.com, Notion,
PowerBI, Power Query, Pricelabs, Python, Tableau, Salesforce, Slack, MS Teams, Wheelhouse, Zoom
