ANNA ANGELA GUPIT
Virtual Assistant
CAREER SUMMARY
CAREER OVERVIEW
Highly organized Virtual Assistant with
2+ years of experience in providing
administrative assistance to business
owners remotely. Self-motivated and
reliable individual possessing superb data
entry,
solid
organizational,
and
advanced communication skills. Able to
work independently and as a cooperative
and productive team member.
REAL ESTATE VIRTUAL ASSISTANT
V1 Marketing & Training LLC | Feb 2021 to Jul 2021
Pre-qualified and nurtured leads through cold calling and emailing
on a daily basis
Conducted lead follow up until appointments were set
Created spreadsheets to keep track of leads and updated them
accordingly on a regular basis
ADMINISTRATIVE VIRTUAL ASSISTANT
ENCE Marketing Group | Nov 2018 to Jan 2020
KEY SKILLS
Verbal & Written Communication
Customer Service
Web Scraping & Data Entry
Lead Generation
Database & Spreadsheet Management
Contact & Email Management
Calendar Management
Training and Development
Project Management Tools
CRM Tools
Google Workspace
Microsoft Office
CONTACT INFORMATION
-linkedin.com/in/annagupit
Skype ID: gupit.annaangela
WhatsApp/Viber: -
Metro Manila, Philippines 1808
Built and maintained industry-specific spreadsheets & databases
for marketing purposes
Helped the marketing team with creating social media content and
disseminating email campaigns
Performed social media and email outreach to promote the
company's services
Managed calendar to coordinate appointments, meetings,
interviews, and events
Handled and organized confidential online files & other digital
documentation as needed
JUNIOR TRAINER
HKT Teleservices Philippines | Jun 2016 to Feb 2018
Facilitated new hire and refresher training sessions for customer
service agents and team leaders to ensure they have the right set of
skills and knowledge needed to perform the job effectively
Collaborated with the Quality Assurance (QA) Team to identify
knowledge gaps and training needs and plan classes accordingly
QUALITY ASSURANCE ANALYST
HKT Teleservices Philippines | Jun 2015 to Jun 2016
Monitored calls, chat transcripts, and email transactions to find
the area of improvement aligned to key performance metrics
Provided constructive feedback to reduce resolution time and
improve customer satisfaction rates through coaching sessions
CUSTOMER SERVICE ADVOCATE
HKT Teleservices Philippines | Jul 2013 to Jun 2015
Assisted call-in customers with order placing and tracking
Maintained customer satisfaction by addressing customer needs
and resolving after-sales service concerns
