Anna Chorna

ANNA CHORNA TOURISM MANAGEMENT STUDENT Введите текст EXPERIENCE NORWEGIAN AIR SHUTTLE PROFILE 05/08/2017 - 10/05/2018 BOOKING SUPPORT REPRESENTATIVES Name Anna Chorna KEY RESPONSIBILITIES: Offer first line assistance, handling customers enquiries Date of Birth via phone/chat/email/Social Media, issuing new reservations and offering additional 15 November 1996 services. Booking tickets via Amadeus system and dealing with an online chats. Kyiv, Ukraine Take ownership of identified issues and conduct effective troubleshooting. NORWEGIAN AIR SHUTTLE 10/05/2018 - 17/09/2018 CUSTOMER RELATION REPRESENTATIVES KEY RESPONSIBILITIES: Dealing with official letters, compensations and feedbacks from the customers via Citrix System. During the training in this field of activity, I used to support my team in processing the customer inquiries by being engaged not only in a team work, but individually as well. I was given an opportunity to learn SAP P04 system and advance my Microsoft Office skills. Address Hellbrunner Allee 53 5020 Salzburg, Austria Phone - Email--Website https://www.linkedin.com/in/anna-chorna-b7b42b13b/ EDUCATION Andrzej Frycz Modrzewski Krakow University (Poland) 2014 - 2017 Bachelor Degree EXPERTISE GDS (Amadeus) Studies: Law, Admin. & International Relations Email marketing Focus: International Tourism Management Microsoft Word Salzburg University of Applied Sciences (Austria) Master Degree Studies: International Relations 2018 - present Microsoft Power Point Excel Focus: Innovation Tourism Management Spark LENGUAGES PERSONAL SKILLS ENGLISH - C1 Inspiring trust POLISH - B2 Positive reinforcement GERMAN - A1 Group facilitating UKRAINIAN - NATIVE RUSSIAN - NATIVE Patience Respect Constructive criticism