Anna Borres

I have been with BPO industry for 13 years with solid background for both customer service and technical accounts. 7 years as a Training and Quality Manager, handled multiple programs in Asia and North America sites. My task includes handling a team of Trainers and Quality Specialist and ensure they get to do their assigned tasks well.

As a Manager, I handled admin tasks such as data analysis, creating training materials in power point presentations, videos, call recordings, etc. I also accomplish business reviews, financial budgeting, and touch based with Clients in a daily basis.

I am very flexible when it comes to the tasks given to me. I make sure that I complete these tasks on or before the scheduled deadline. I am very keen to details and ensure that I produce quality outputs. I love providing my insights that can help improve the overall business and collaborate with the client for better results.

I am very result oriented, I focus on my work to ensure superb outcome. I also like sustaining good relationship with others as this will be beneficial for all of us to work on positive and friendly working environment. I also practice fairness in all the things I do because I believe that everyone should have equal rights and opportunities.