Ann Wambugu

A accomplished Relationship Manager with 7+ years of expertise in cultivating client loyalty and driving business growth through strategic relationship-building. Combines formal training in Psychology and Communication with a CIM certification to deliver data-informed customer solutions. Currently spearheading client acquisition and retention strategies at New Dawn Mentorship, where I bridge organizational objectives with client needs through:

✓ Strategic Relationship Management: Designing and implementing engagement programs that increased client retention

✓ Integrated Marketing Leadership: Developing brand communication strategies that expanded program visibility

✓ Mentorship Program Development: Creating curriculum and workshops focused on youth empowerment

Career Highlights:

• Promoted from Program Assistant to Head of Client Relations through demonstrated results
• Recognized for innovations in customer experience enhancement
• 10-year track record in youth mentorship with focus on emotional intelligence development

Core Competencies:

Client Retention Strategies | Data-Driven Marketing | Cross-Functional Collaboration | Workshop Facilitation | Youth Development Programming

Education & Credentials:

• Chartered Institute of Marketing (CIM) Certification
• B.A. Psychology & Communication, University of Nairobi

Professional Philosophy:

"Building relationships that transform both business outcomes and community impact through psychologically-informed engagement strategies."