Ann Sila

Ann Sila

$5/hr
Virtual Assistant and Customer Support Specialist.
Reply rate:
100.0%
Availability:
Hourly ($/hour)
Location:
Nairobi, Nairobi, Kenya
Experience:
4 years
Dynamic and results-oriented Remote Sales Executive with solid experience in virtual sales, lead generation, and client relationship management, supported by a background as a Virtual Assistant in fast-paced environments. Proven success in prospecting, qualifying, and converting leads through high-volume warm calls, personalized outreach, and data-driven follow-up, consistently meeting or exceeding sales targets. Skilled in negotiating and closing deals, preparing tailored proposals, and maintaining accurate CRM records to support pipeline visibility and informed decision-making. Proficient in Google Workspace for scheduling, documentation, and presentation design, as well as in managing inboxes, calendars, and travel arrangements for remote teams. Recognized for professionalism, adaptability, and attention to detail, with a commitment to driving revenue growth and cultivating lasting client relationships. Experience 2025-04 Current Customer Support Specialist Synergy Global Workforce Solutions Ltd, Remote ●​ Conduct over 60 warm calls daily to prospective clients, generating an average of 15 qualified leads. ●​ Build and maintain a robust sales pipeline, ensuring consistent follow-up and conversion. ●​ Negotiate contracts and close sales deals, contributing to revenue growth targets. ●​ Enter and update client information, sales notes, and call records in the CRM system with 100% accuracy. ●​ Collaborate with the sales team to develop personalized outreach strategies for key accounts. ●​ Deliver presentations and product demonstrations via video calls to enhance client understanding. ●​ Resolve client inquiries quickly, ensuring a positive customer experience and repeat business. ●​ Prepare weekly sales reports highlighting lead status, conversion rates, and key performance metrics. ●​ Identify emerging client needs and relay market insights to management for strategy improvement. ●​ Maintain high standards of professionalism and adaptability in a remote, results-oriented environment. Contact Address 00100, Nairobi Kenya Phone - E-mail- Websites, Portfolios, Profiles ●​ www.linkedin.com/in/an npeter/ EDUCATION 2008-08 Diploma: Marketing Institute of Commercial Management - Nairobi Certifications 2025-07 Virtual Assistant - ALX Africa SKILLS B2B & B2C Sales Strategies Lead generation expertise CRM and data management expertise Cold and warm calling proficiency Negotiation & Closing Skills Client Relationship Building 2023-04 Current .#HRJ#b02caad4-de9e-4563-b0a9-6d33bda63f38# Virtual Assistant Amaci Engineering Ltd, Remote ●​ Manage complex calendars for executives, scheduling internal and external meetings across multiple time zones. ●​ Oversee inbox management, prioritizing and responding to high-volume emails efficiently. ●​ Draft, proofread, and format internal documents and reports using Google Docs and Sheets. ●​ Organize digital files and maintain project folders in cloud-based storage for easy team access. ●​ Coordinate domestic and international travel arrangements, including itineraries and accommodation. ●​ Conduct research to support project planning, proposal preparation, and decision-making. ●​ Assist with data entry tasks, maintaining accurate records and ensuring data confidentiality. ●​ Create professional slide decks and presentation materials to support business development. ●​ Support project tracking and follow-up to ensure deadlines are met. ●​ Deliver exceptional administrative support in a fast-paced remote environment, contributing to team efficiency. Proficient in Google Workspace applications Calendar & Inbox Management Travel & Research Booking Presentation development Time Management & Organisation Proactive problem-solving Data Entry & Information Accuracy Proficient in remote collaboration tools Languages English - Fluent Swahili - Fluent References Available upon request.
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