ANN ROSE W. HAOSON
Unit 616, Citysuites Ramos Tower, Cebu City,--SUMMARY
Enthusiastic and diligent call centre representative with almost 7years experience. Highly
trained to provide and ensure customer satisfaction. Experienced in basic data analysis in
excel worksheet. Previous experiences as an editor and camera operator at a media company.
EDUCATION
2006 - 2010
ST. SCHOLASTICA’S COLLEGE, MANILA
Bachelor of Arts degree in Mass Communication, Minor in
Broadcast Journalism, March 2010.
2001 - 2006
PHILIPPINE PASAY CHUNG HUA ACADEMY
High School Diploma, March 2006.
2019 – 2020
SALT AND PEPPER CULINARY INSTITUTE
Diploma in Culinary Arts
WORK EXPERIENCE
October 2014 – February 2021TELSTRA INTERNATIONAL PHILIPPINES;
WORK-FROM-HOME MESSAGING CONSUMER
SUPPORT
Provide assistance to customer’s inquiry on the digital
platform.
COMPLAINTS RESOLUTIONS COORDINATOR –
SMALL BUSINESS
Understand policies and regulations to be able to provide the
best and reasonable resolution to the customer.
SERVICE RECOVERY GROUP
Data analyses such as monitoring monthly spend top ensure customer
satisfaction and healthy account.
ACCOUNT MANAGEMENT GROUP
Provide end to end assistance. Overall account management from bill
to technical to ensure customer satisfaction.
February – October 2014
TELETECH; CUSTOMER SERVICE
REPRESENTATIVE – CONSUMER
Provide assistance to customer’s inquiries in relation to their
account, service and bills.
October 2010 – July 2013
CREDIT CORP GROUP; CUSTOMER RELATIONS
MANAGER
Specialize in debt recovery that includes: doing background
check using various technique and skill, locating and
negotiating with customers from Australia and New Zealand.
March 2010
HILDEGARDE AWARDS EXECUTIVE HEAD OF
AUDIO-VISUAL PRESENTATION
Overall-in-charge in the audio-visual presentation of Tina
Monzon Palma, edited the effects of the AVP
January 2010
HEAD OF EXECUTIVE COMITTEE, MEDIA EVENTS
MANAGEMENT COURSE
Overall-in-charge of the event which includes, securing the
location, talent handling, and promoting the event.
April - May 2009
ON-THE-JOB-TRAINING; OFW DIARIES, GMA
NETWORK
Work as a researcher; assists in the production tasks, and
ensure location for taping.
PERSONAL BACKGROUND
Born on February 26, 1990 in Pasay City, Philippines. Single,
Filipino Citizen, Roman Catholic. Dependable, Excellent
communication skills, can adapt to the needs of the situation.
Fluent in English and Filipino language. Knowledgeable in Ulead, Power Director, Adobe Photoshop, Adobe Premiere,
Audacity, Adobe Soundbooth. Other interests include writing,
producing, editing, and directing for production.
REFERENCES
Available upon Request
