ANN RICHELLE DIZON
Virtual Assistant
Freelance Background
Appointment Setter
Q Empowered Australia
Oct 2020 - May 2021
Company Nurse Reliever
Equicom Shared Services
November 2019 - January 2020
Work Experience
Operations and Customer Service Support
i-Detox International Limited (Hong Kong)
June 2018 - September 2018
A skillful and dedicated Virtual
Assistant with over 8 years of
experience in the Administrative and
Office Management field and extensive
experience in the customer service,
cold calling and daily operational and
administrative functions.
M-
E
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W https://dizonjericho.wixsite.com/anndizon
Assist and support day to day retail
operations
Handle customer inquiries, orders and
sales transactions in a responsive
manner
Assist Retail and Practice Manager in
managing retail operations, admin and
all aspects of customer service
Front Desk Assistant
Flex Studio HK (HTS Holdings Limited) (Hong Kong)
November 2015 - July 2017
Develop and manage client
relationships
Manage booking appointments and
classes
Manage instructors’roster/schedule
Handle incoming enquiries and/or
complaints by phone and email
Front Desk Clinic Assistant
W Aesthetic Plastic Surgery Pte Ltd (Singapore)
January 2015 - July 2015
Taking phone calls, handling
enquiries
Scheduling patients' appointments
and managing doctors' appointments
Overall patient liaison to ensure
patients' request are attended to
General administration
Assisting the doctors when required
Work Experience
Marketing Executive cum Admin Manager
Customer Relations Associate (Collections Officer)
IncWeb (S) Pte Ltd (Singapore)
March 2012 - June 2014
Creditcorp Group Incorporated (Philippines)
February 2011 - July 2011
Making cold calls to potential
prospects and make appointment with
the sales director
Manage leads/enquiries from portal
and disseminate to existing clients
Account servicing of existing
clients as well as scope and expand
new customers
Getting in touch with delinquent debtors via phone
and/or send written correspondence to their
residence and place of employment
Perform skip-tracing activities
Negotiating with debtors
Program Consultant (Customer Service&Tech Support)
Cole Asia Business Center Incorporated (Philippines)
June 2009 - January 2011
Marketing Sales Executive
Handles customer questions, complaints and billing
enquiries with the highest degree of courtesy and
professionalism to resolve customer issues with one
call resolution.
Offers alternative solutions where appropriate with the
objective of retaining customer's business.
Tavernier & Co. Pte Ltd (Singapore)
November 2015 - July 2017
Manage, support and coordinate
marketing promotion activities
Research and develop new markets and
customers
Handling of all events and sale
proposal & quotation
Managing on-site event activities
Administrative and operational
support
Managing public relations portfolio
Call Center Associate (Mortgage Telemarketer)
Clientcomm Incorporated (Philippines)
September 2007 - June 2008
To get in touch with residential or business owners via
the phone to offer a free mortgage comparison.
To obtain customer information and their mortgage
details.
To record information, including contact and mortgage
details into the database.
To explain the product and service to potential
customers.
To schedule appointments for sales staff to meet
prospective customers.
Skills
Organizational
Great communication
abilities
MS Office and
Google Apps
Multitasking
Selfmanagement
Technical Skills
Education
University of Perpetual Help SystemLaguna
Bachelor of Science in Nursing
