Ann Okoroafor

ANN OKOROAFOR ABOUT ME I’m a detail-oriented Executive Virtual Assistant and Customer Service Professional with a strong background in project management, operations, and client relations. Over the past four years, I’ve supported executives, managed cross-functional teams, and built systems that keep businesses running smoothly, both on-site and remotely. I bring a mix of organizational skills, empathy, and tech-savviness to every task, whether it is managing schedules, improving customer satisfaction, or coordinating projects. I also help executives and businesses stay productive, professional, and connected. PROFESSIONAL ACHIEVEMENTS PROJECT MANAGER Led and managed multiple projects from initiation through completion, ensuring alignment with strategic goals. Developed timelines, budgets, and resource plans while tracking progress using Trello and Google Sheets. OPERATIONS SUPERVISOR / PROJECT MANAGER / CUSTOMER RETENTION MANAGER Supervised daily recycling operations, coordinated multiple teams, and monitored key performance metrics. Managed customer relationships, improving satisfaction and retention rates. VIRTUAL ASSISTANT (FREELANCE) Provided administrative and communication support to entrepreneurs and SMEs. Managed inboxes, scheduled meetings, handled social media communication, and maintained CRM systems. SKILLS Executive & Virtual Assistance Customer Service & Retention Project & Operations Management Microsoft Office & Google Workspace Trello, Slack & Notion Hubspot WORK HISTORY Project Manager Peculiar Generations Foundation – Lagos, Nigeria Nov 2023 – Present Executive Assistant Damilola Adekanbi – Jan 2024 – Dec 2024 Operations Supervisor / Project Manager / Customer Retention Manager RecyclePoints Limited – Lagos, Nigeria | Oct 2023 – Aug 2024 Virtual Assistant (Freelance) Remote June 2023 – September 2023 EDUCATION ADVANCED PROJECT MANAGEMENT – PM TRIBE (2023–PRESENT) PROJECT MANAGEMENT – DEXA ACADEMY (2022) MICROBIOLOGY – OGUN STATE INSTITUTE OF TECHNOLOGY (2018) UPPER CREDIT Page | 2 Ann OKOROAFOR