Ann Oga

I’m a Customer Support & CRM Virtual Assistant and Workflow Automation Specialist with over 3 years of experience in the beauty aesthetics industry, where I managed customer service, administrative operations, and team coordination at a leadership level. In my role as a general manager and head of department, I worked closely with clients, staff, and external partners, handling daily inquiries, resolving issues, coordinating schedules, and ensuring smooth business operations. This hands-on experience has equipped me with strong communication, problem-solving, and organizational skills, which I now apply to help businesses operate more efficiently in remote environments.

I support businesses by managing customer interactions across email, phone, and chat, ensuring prompt, professional, and engaging communication. I maintain clean and up-to-date CRM systems, ensuring no lead, message, or task is overlooked. I also handle lead generation, tracking, and follow-ups, as well as appointment scheduling, calendar coordination, and reminders to keep operations structured and consistent. In addition, I assist with project and task management to ensure deadlines are met and workflows run smoothly.

Beyond customer support, I specialize in workflow automation and systems optimization. I help businesses eliminate repetitive manual tasks, integrate tools, and build structured workflows that improve efficiency, reduce human error, and save valuable time. My approach is focused on creating reliable systems that support business growth and allow teams to scale without operational bottlenecks or confusion.

I am experienced with a wide range of tools including HubSpot, Freshdesk, Intercom, Google Workspace, Trello, Asana, ClickUp, Monday.com, Airtable, Notion, Zapier, Slack, and Microsoft Teams. I also create SOPs and clear documentation to turn everyday processes into repeatable, easy-to-follow systems that improve team productivity and consistency.

What sets me apart is my ability to combine people-focused customer support with a systems-driven mindset. I don’t just manage tasks — I improve how work gets done by organizing data, streamlining workflows, and ensuring seamless communication across teams and platforms.

If you’re looking for a reliable, detail-oriented, and proactive professional, I can help you enhance customer satisfaction, organize your operations, and build systems that support your long-term growth. I’m open to remote opportunities and would be happy to discuss how I can support your business.