Ann Njoroge

ANN NJERI NJOROGE Nairobi, Kenya -- PROFESSIONAL SUMMARY I am a highly motivated person with excellent communication skills. Experienced in sales, customer service, resolving customer issues. Committed to providing excellent customer service and hitting targets in a timely manner. EMPLOYMENT HISTORY Shop attendant at a Home décor shop Dec 2023-Dec 2024  Attending to customers.  Stock taking.  Cleaning and organizing shelves.  Meeting sales goals Volunteer at Oakwood Hospital as a Health Care Assistant , Sep 2023-Oct 2023 Providing optimal healthcare to different kind of patients in the hospital. Assist with daily living activities, including bathing and bathroom needs. Administer medicines in the presence and help of the head nurse in charge. Taking of vitals and monitoring them. Monitoring patients and reporting immediately incase of even slight changes. Cleaning and Sanitization of wards. Bedmaking.  Companionship.        Call center Representative at KOKO NETWORKS, March 2023-Aug 2023  Answering incoming calls from customers professionally and responding to customers’ inquiries and complaints.  Handling and resolving problems regarding products sales to customer service problems.  Identifying, escalating priority issues and reporting to high level management.  Following up complicated customer calls where required.  Recording details of comments, inquiries, complaints and actions taken on relevant trackers  Other duties as assigned to me by the Team leader Call Center Team Lead at Call Center International (CCI) OCT 2021-Jan 2023  Monitor work to identify issues and track progress.  Train and motivate agents for work efficiency.  Take agent’s views and feedback on board with an aim to attain business goals.  Lead and inspire the team so at attain KPIs both for the agents and those of the team leader. Other duties assigned to me by the operation managers. Call Center Agent at Call Center International (CCI) OCT 2020- SEP 2021  Answering incoming calls from customers professionally and responding to customers’ inquiries and complaints.  Handling and resolving problems regarding products sales to customer service problems.  Identifying, escalating priority issues and reporting to high level management.  Following up complicated customer calls where required.  Recording details of comments, inquiries, complaints and actions taken on relevant trackers Self Employed-  Maintaining store inventories and forecasting customer demand.  Negotiate with vendors to obtain the best prices and to schedule deliveries to the retail stores. Sales Representative at Shoe world-  Customer service  Meeting sales goal.  Evaluate customer’s needs. SKILLS       Clear communication skills. Persuasive speaking skills. Willingness to learn and improve Team work. Friendly and patient. Problem solving skills. EDUCATION East Africa Institute of certified studies Nairobi, 2022 Certificate in Human Resource Management ----------------------------------------------------------------------------------------------------------------------------Convergent Medical Service, 20221 Attained Certificate in Personal Support Worker and Disability care. Loreto Girls High school Kiambu,- Attained Certificate in Kenya Secondary Education. REFEREES 1.Brian Mwetu HR-Koko Networks,--.Margaret Kilonzo Operations Manager CCI,--