Ann Mutuku

Ann .M. Mutuku-  Nairobi,Kenya -- SOCIAL MEDIA MANAGER Social media marketing| Graphic design and video editing | Content Marketing Reliable, energetic and resourceful digital marketing professional with a few years of experience in creating content and managing social media pages. Ability to market content for multiple campaigns in diverse industries. Expertise in social media marketing, content creation, video editing and graphic design. WORK EXPERIENCE Xpose limited (Events company)- Nairobi08/2021. - PRESENT Social media strategist Developed social accounts and set up content calendars for upcoming events. Interacted with online communities and promoted brand and product awareness. Assisted with management of company’s presence on varying social media platforms. Recorded data regarding website traffic and user feedback. Beauty page for Instagram- Nairobi09/2017. - PRESENT Social media manager Responsible for managing a social media account in the beauty industry while ensuring quality service. Create content by recording videos that create value. Promptly respond to client enquiries in person or via phone, email, mail or social media. Create consistent content for the page and engage with potential clients. Maintain social media accounts by processing customer adjustments timely and professionally. Took photos at all events and uploaded. Managed regular posting schedule of event promotions Increased customer base by 30% during the year 2020 due to the delivery of quick service. Madora chain stores - Nairobi06/2018 - 09/2018 Cosmetics Sales Representative Developed an idea of content creation to promote certain products using tutorials on various platforms for over a year. Managed all promotions and advertisements. Received 97% satisfaction rating from customers after completely getting back to clients and replying messages in social media pages. Hosted special programs such as Instagram challenges Kept records of customer interactions, needs and suggestions. Collaborated with team to quickly resolve customer complaints with appropriate action. Developed strategies to increase followership and engagement. Utmost insurance brokers limited - Nairobi05/2018 - 03/2019 Intern graphic designer Used strong graphic design skills to collaborate with team members to ensure efficient service. Created and maintained letter heads and complementary slip forms and procedures to assist with IT tasks. Monitored and responded to comments and direct messages in a timely manner, EDUCATION Linked in learning certification – Online 1/2/2021 to present Social media foundations training Social media marketing Audience targeting Ad budgeting Africa Nazarene university – Ongata rongai Bachelor of science in procurement and supply chain management – Currently enrolled expected to graduate in 2022 PROFESSIONAL SKILLS Strong functional knowledge of social media principles, practices and desire to apply that knowledge in a professional environment. Excellent project management skills to consistently meet deadlines Ability to learn and adhere to a brands standards and divisional marketing practices. Ability to relate to assists all members of the diverse community. Mastery of Microsoft Office (Word, Excel, PowerPoint) Skilled in video editing with wondershare filmora software Skilled in graphic design software like canva, over etc. Skilled in working with content management systems like later, unfold and canva for social media templates and scheduling. Intermediate skill level with working with Photoshop software Comfortable working in Microsoft Windows 10 Excellent communication skills with a focus on team-building and customer relations. Outstanding organizational, multitasking, and problem-solving abilities. Always willing to learn VOLUNTEER EXPERIENCE Thomas Barnados - Nairobi08/2014 – PRESENT Children’s home Volunteered in engaging with orphans and empowering them Supervised three teams of five people to ensure successful completion of project. The elima project - Nairobi06/2019 - 07/2019 Youth Mentoring Organization Worked as a volunteer youth mentor to empower and support young girls. LANGUAGE COMPETENCIES English: native language Swahili: fluent (speaking, reading, writing)