Ann Mutuku

Ann Mutuku Nairobi - - Virtual Assistant SUMMARY Experienced Virtual Assistant with 4+ years in SaaS and e-commerce support. Skilled in email and calendar management, customer service, and streamlining workflows. Proficient in social media scheduling, Canva design, and Shopify product management. Strong research and reporting abilities, with expertise in Google Workspace, Trello, and Asana. A proactive, tech-savvy professional dedicated to efficient, high-quality support. EXPERIENCE Virtual Assistant | Freelance 04/2023 to Present Supported loan application processing, maintained accurate records, and coordinated member communication. Provided front-line customer service and resolved queries efficiently. Helped improve internal document management using Google Drive. Assisted customers with product selection and upselling. Maintained stock records and processed payments. Delivered excellent service that resulted in repeat clients and referrals. eCommerce Virtual Assistant | BraveBits 10/2021 to 06/2023 Managed Shopify store: uploaded products, updated inventory, and tracked order fulfillment. Responded to customer inquiries via email and live chat. Handled administrative tasks including calendar scheduling and invoice tracking. Created promotional graphics using Canva and scheduled posts on Instagram and Facebook. International Sales Assistant | Vurke LLC 01/2023 to 02/2024 Led a team of five Sales Representatives, resulting in a 25% annual increase in sales revenue Developed and implemented data-driven strategies that enhanced customer acquisition by 30% Negotiated key deals with major clients, significantly contributing to overall market growth EDUCATION Bachelor of Business Administration | University of Nairobi SKILLS Workflow Optimization Product Management with Shopify and Wordpress Research and Data Reporting Google Workspace Expertise Strategic Negotiation Shopify Customer Service (Email, phone& Chat) Trello / Asana / Slack Google Workspace Admin Support Microsoft Excel / Google Sheets Social Media Scheduling